Junior MCR Operator

Are you ready to kick-start your career in IT operations? Join our MCR (Master Control Room) Operations team, where our mission is simple: we make engineers sleep better at night! We achieve this by monitoring our systems 24/7, stepping in to remediate issues before our customers even notice a problem.

As an MCR Operator, you’ll be part of a supportive team responsible for daily operations monitoring, always looking for ways to improve our services. This is a 12 hrs shift-based role, as our service runs around the clock. You’ll work on a rotation, which includes day shifts and night shifts, with coverage over both weekdays and weekends.

Whether it’s remediation, escalation, or registration of incidents, you’ll play a key role in keeping everything running smoothly behind the scenes. If you’re detail-oriented, proactive, and ready to embrace shift work as part of a dynamic team, we’d love to welcome you aboard!

Your responsibilities would be to:

• Ensures that systems, network and applications are properly monitored according to guidelines and procedures and being aware of possible flaws in the monitoring.
• Analyzes and reports events according to instructions and within SLA's and is able to notice deviations in the reporting.
• Operates and maintains monitoring tools and knows how to avoid known issues.
• Actively supports and contributes to improvements of the services.
• Plans tasks and activities within responsibility of relevant sub-team.
• Creates, updates and reviews work instructions.
• Pro-active manages all the shift's tasks.

What is expected from you?

• English level B2
• General IT overview
• Strong communication skills
• Positive approach to problem-solving
• Analytical and process-oriented approach

Nice to have:

• Knowledge of ITIL practices
• Familiar to Agile way of working
• Knowledge of Monitoring Tools
• Basic knowledge of Operating Systems (Windows, Linux)
• Basic knowledge of IT Infrastructure (Storage, Vmware, networking)

Perks of joining NN

• We operate in a hybrid way. Most of the time you can work from home, but the team meets in the office at least once a week. NN will contribute to your HO expenses. However, during the probation period it would be better to be in the office more frequently to make onboarding easier.
• Enjoy Flexi Time Off: Take paid vacation days beyond the usual, with your manager’s thumbs-up  - because your time, your way, just makes sense!
• On top of your salary, you’ll get a meal allowance, up to CZK 20,000 in Cafeteria benefits, a MultiSport card option, pension contributions, and a discount on life insurance.
• We support your growth with personalized professional training.
• Get up to CZK 60,000 for referring new colleagues.
• You’ll get a business laptop and an iPhone with a paid O2 plan.

How we hire

The hiring process is really straightforward and friendly. First, you just send us your CV in English. Our hiring team will take a look and do an initial screening. If you matches what we’re looking for, Erika (Talent Acquisition Specialist), will give you a call. Together, you’ll arrange an interview. During the interview, you’ll have the chance to chat with the Manager and the Team Lead about your experience and our expectations. Sometimes, another team member might join as well. This way, you’ll get to meet some of your potential future colleagues and get a feel for the relaxed and friendly atmosphere we have here.

If it’s a good fit for both sides and we’re both interested, that’s it - you’re in!:)