Junior-Mid Account Manager

In this role, you will:

• Serve as the dedicated point of contact for B2B customers, maintaining consistent communication across multiple channels to ensure high satisfaction and retention.
• Proactively identify, negotiate, and drive new upsell and expansion opportunities, managing each deal through to successful closure.
• Act as the primary product advocate by addressing technical inquiries and collaborating with internal cross-functional teams to resolve complex customer issues.
• Design and implement new value-creating activities, campaigns, and feedback collection strategies to deepen customer engagement.
• Oversee CRM data quality (including tracking opportunities, conversions, and data enrichment) to ensure accurate reporting and timely follow-ups.

Your skills & experiences:

• At least 1–2 years of experience managing customer engagements with a proven track record of driving positive outcomes for clients.
• Strong relationship-building skills and commercial awareness, with the ability to map our product value directly to the client's business goals.
• Exceptional written and verbal communication skills in English, combined with the ability to advocate for customer interests internally.
• A strategic mindset for identifying account expansion opportunities and confidence in handling difficult conversations or objections effectively.
• A proactive, analytical, and collaborative mindset—you are comfortable "reading the room," tracking personal progress, and sharing your learnings with the team.

Nice to Have:

• Previous Customer Success, Account Management, Sales, or Procurement experience at a B2B SaaS or data company.
• Hands-on sales experience.
• Negotiation skills and experience managing contract discussions.
• Familiarity with general data concepts.

Salary & Benefits:

Gross salary: 2000-3300 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competencies.

Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.

Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.

Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.

Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need.

See the full list of benefits here: https://career.oxylabs.io/blog/our-work-benefits/.