Coyoacan, Mexico
Onsite
Jr. NOC Analyst
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
We are looking for Junior NOC Analyst to join our team in Mexico City who will be work with a team of NOC engineers to support the 24/7 Solera technology platform.
What You’ll Do
• Monitor the performance and availability of all IT infrastructure, facilities, applications, and services of Solera (including network, backup & storage, cloud services, data centers, customer facing products, etc.).
• Handle incoming calls or emails from supporting teams, customers, vendors, or employees.
• Assist in diagnosing user desktop system issues and assist to fix or escalate for ticketing.
• Ensure incident management processes and SLAs are respected.
• Participate in the process of change control and releases to ensure relevant procedures are followed.
• Administer service requests and official communication processes.
• Aid in ticket management and reporting tasks.
• Ensure corporate notification SLAs are adhered to.
What You’ll Bring
• Good English language and communication skills (both oral and written are required).
• Working knowledge of Help Desk/Customer Support center operations.
• Knowledge of current IT technical standards as related to servers, infrastructure, and basic network technology.
• Ability to multi-task, and quickly adapt to change.
• Willing to learn in fast pace.
• University degree or relevant experience.
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.