Junior Sales Operations Coordinator | Home Electrification

What You'll Do

• Manage and action appointment cancellations, reschedules, and queries received through various communication channels from Sales Managers, Specialists, and Lead Generators.
• Engage directly with customers to minimise cancellations and effectively reschedule face-to-face appointments.
• Set up, coordinate, and oversee sales campaigns across 15+ offices nationwide.
• Liaise with the Salesforce IT team to troubleshoot and resolve issues reported by our Solar Specialists.
• Allocate, assign, and dispatch appointments fairly and efficiently to Solar Specialists and Business Development Managers (BDMs).
• Collaborate with Sales Managers and the Operations team to facilitate the onboarding of new Specialists.
• Build strong working relationships across a variety of personality types and management styles.
• Maintain daily communication with Solar Specialists and Lead Generators across the country to manage schedules and leads.

About You

• Proficient in Google Workspace or Microsoft Office
• Background in customer service, administration, or hospitality
• Able to work independently and manage tasks in a fast-paced environment
• Strong multitasking and time management skills
• Highly organised, adaptable, and solution-oriented
• Skilled in handling change and resolving conflict calmly and professionally
• Worked within Salesforce CRM (Big bonus!)