Mannheim, Baden-Württemberg, Deutschland
Onsite
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
You will be part of our EMEA Customer Support Center Hub here in Mannheim. We are a team of technical and application experts supporting customers in the RCSC countries (Germany, Austria, Switzerland, the Netherlands, Belgium, Greece, and Turkey). Cohesion and working in intercultural teams are important to us; we work closely networked, including with 2nd-level support and our colleagues in the field.
As a Junior Specialist (m/f/d), you are the technical interface to our customers and colleagues. Your goal is to find fast and sustainable solutions for complex inquiries. Your main tasks include:
As the central point of contact, you process customer and employee inquiries digital or by phone.
You use remote services for customer support and, if necessary, simulate customer situations in our laboratory to quickly identify and resolve errors.
You document your solution approaches structured in our CRM system and handle advanced complaint management for medium-complexity issues.
You work closely with 2nd-level support and escalate product quality problems to the next competence level. Occasionally, you also support the technical field service during on-site activities.
In addition to successfully completed training as a Medical Technical Assistant (MTA), Technician (e.g., Mechatronics, Medical Technology, Electrical Engineering), or a Bachelor's degree (e.g., Natural Sciences, IT, Chemical or Electrical Engineering), you have initial professional experience in the medical technology field – be it in customer support, service, marketing, or directly in a service function in a laboratory. Furthermore, the following points round out your profile:
You speak fluent Dutch/Flemish and German (C1). You also communicate confidently in English (min. B1/B2).
You have good user knowledge of medical analysis systems or, alternatively, know-how in robotics, mechanics, or electrical engineering. Basic IT network knowledge and familiarity with CRM tools are familiar to you.
You are strongly customer-oriented, a real team player in intercultural teams, and possess pronounced methodical competence in troubleshooting.
We ask you for the following documents:
Current CV
Further documents are not mandatory at this time. Please note before submitting your application that no further documents can be added afterward.
Do you need further support?
Please have a look at our FAQs, you will find them via https://careers.roche.com/global/en/faq.
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
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