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Vancouver, British Columbia, Canada
Hybrid
Job Description:
Ready to trade textbook IT theory for hands-on, real-world impact? As a Junior System Administrator, you'll be the go-to problem-solver for clients across everything from workstations and mobile devices to Microsoft 365, networking, and beyond. If you're a self-starter who loves variety, thrives under pressure, and wants a launchpad into a long-term IT career, this Tier-1 role puts you right in the action. Join a team where every ticket you close builds your skills and your reputation.
Perks & Benefits:
Comprehensive benefits package that provides extended health care, dental care, vision care, life insurance and critical illness.
Continuous learning opportunities with an annual educational allowance.
Generous referral program raging from $500-$2500, depending on business need.
Regular consistent team building activities and events.
Discounts to local amenities and vendors
Discounted hotel stays in multiple locations through our Hospitality offerings.
What Will You Do?
Provide on‑site and remote technical support to clients in accordance with company standard operating procedures (SOPs), KPIs, SLAs, and IT/security best practices for the following at a Tier-1 scope
User account management, including creation, updates, decommissioning, general account\password\lockout management, user on-boards\off-boards
Tier-1 level technical support of IT devices including:
Workstations: Windows PCs, laptops, and macOS devices, associated peripherals along with setup, configuration, software\hardware installation, troubleshooting
Mobile devices (Phones & Tablets): setup, provisioning, configuration, data transfers, decommissioning
Office equipment: Multi-Function Printers, and other Printers (network, USB, specialty printers such as label, cheque, etc.)
Boardroom equipment: Meeting \ Video conferencing hardware\software, TVs, projectors, audio systems etc.
General installation, configuration, maintenance, troubleshooting of all common IT hardware and software systems effectively and accurately
General physical installation, setup, moves of workstations, servers, IT equipment, user work areas, desk moves
Tier-1 level technical support for
Workstation Application or SaaS application or industry specific Line of Business (LOB) Application installation, configuration, troubleshooting
Microsoft 365 Apps including Outlook (email), Word, Excel, PowerPoint, OneDrive, etc.
Microsoft 365 Cloud environment Entra ID, Exchange Online, SharePoint, Teams and other Cloud technologies, Cloud Portals, Cloud Storage\Backup systems at a Tier-1 level
User Identity (Account) systems: Microsoft Active Directory, Entra ID, Duo, and other related systems
Monitoring and management of System Alerts: Outages\Offline events Server, Network, Software, Hardware, Cybersecurity
Network systems, including network outages, network access issues, VPN, firewalls, switches, wireless networks, VoIP phone systems, VoIP phones, DHCP, DNS at a Tier-1 level
Non‑traditional IT systems: including CCTV systems, building access systems\cards\fobs, building automation systems, building audio systems, timecard systems, EV systems, digital signage, and other IoT systems
Vendor coordination and liaison for vendor specific issues or requests
Escalate complex or unresolved incidents, service requests to Tier‑2 or Tier‑3 teams per company SOPs
Document all work performed, customer interactions, solutions, accurately & timely in the ticketing system, with complete time entries, closure notes per company SOPs
Client Care
Provide friendly, clear, concise and professional customer service, ensuring each client feels valued and supported.
Respond promptly to client incidents and service requests via phone, email, chat, video call, or in person (where it is applicable or feasible).
Provide follow up with clients to ensure their incidents and service requests are fully resolved and provide additional guidance where necessary.
Other
Travel to client sites as required.
Participate in after‑hours or on‑call support rotations as assigned, in accordance with company policies and applicable employment standards
Perform other duties consistent with role may be assigned
What You Will Bring:
Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field (e.g. Systems Administration, Networking) from an accredited institution.
Minimum one (1) year of experience in a customer service and\or computer‑related role considered an asset.
Strong problem‑solving skills with an analytical and detail‑oriented mindset.
Strong task, time‑management, and organizational skills, with the ability to multitask and adapt in a fast‑paced, high‑pressure environment.
Strong written and verbal communication skills with a customer‑first approach.
Strong interpersonal skills; comfortable working with diverse clients, users and handling challenging situations professionally.
A self-starter able to work well with minimal supervision and in a team environment
Passion for technology and IT support, with a desire to build a long‑term career in the field.
Passion to learn, take initiative, and grow within a professional IT environment, with a commitment to staying current with industry trends, technologies, and best practices.
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications, etc) or the ability to obtain them.
Ability to travel between client sites or offices as required
Ability to carry, transport IT equipment to and from different locations
Successful completion of a criminal background check.
Salary Range:
$50,000-55,000 CAD Per Year
About The Company:
For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.
AI Use:
This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.
All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.
How To Apply:
Please apply through the link on the job posting and attach your resume and any other required documents.
We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.