Job Title: Technical Services Coordinator
Department: IT
Reports To: General Manager
FLSA Status: Non-Exempt
Position Summary
TheTechnical Services Coordinator is responsible for providing day-to-day technical support for venue staff, events, and technology systems. This position assists with the maintenance, troubleshooting, and operation of technology infrastructure, ensuring that all systems function efficiently to support daily business operations and event requirements.
Essential Functions
- Provide first-level technical support to venue staff for hardware, software, and network-related issues.
- Assist with the setup, maintenance, and troubleshooting of computers, printers, mobile devices, and other technology equipment.
- Support technology operations during concerts, meetings, and special events.
- Assist with digital signage, LED displays, and other venue technology systems.
- Maintain inventory records of technology equipment and assets.
- Coordinate and follow up on service requests, incidents, and technical support tickets.
- Assist with onboarding technology needs for new employees, including workstation setup and user access.
- Follow company IT policies, procedures, and cybersecurity guidelines.
- Collaborate with vendors, contractors, and corporate IT teams as needed.
- Perform other duties and projects assigned by management.
Required Qualifications
- Associate Degree in Information Technology, Computer Science, Computer Engineering, or related field preferred.
- One (1) to three (3) years of experience in an IT support, help desk, or technical support role preferred.
Skills and Abilities:
- Knowledge of Microsoft Windows, Microsoft Office 365, and Macintosh operating systems.
- Familiarity with computer hardware, printers, mobile devices, and peripheral equipment.
- Basic understanding of networking concepts including TCP/IP, Wi-Fi, DNS, and DHCP.
- Strong troubleshooting and problem-solving skills.
- Excellent customer service and interpersonal communication skills.
- Ability to prioritize multiple tasks and work in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- Willingness to learn new technologies and systems.
- Bilingual proficiency (English and Spanish) preferred.
Working Conditions
- Work is performed in an office, entertainment venue, and event environment.
- It requires standing, walking, bending, lifting, and carrying equipment up to 40 pounds.
- May require climbing ladders or working in elevated areas when assisting with technology installations.
- Exposure to loud noise levels during concerts, shows, and live events.
- Ability to work flexible schedules, including evenings, weekends, holidays, and extended hours based on event schedules.
- May be required to respond to technology emergencies outside of regular business hours.
- Frequent interaction with employees, clients, vendors, and event personnel.
NOTE:
The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal Contractor.
