Title: Key Account Manager | Mid-Market (SMB)
About Paytm Group:
Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.
About Paytm Payments Services (PPSL):
PPSL enables thousands of online merchants to offer world class frictionless payment experience to their customers. We are present across large enterprises and startups including well known unicorns alike. We strive to take payments beyond an enabler and an instrument to drive revenue and user growth for our merchants. Online Payment Gateway is Paytm’s B2B Business regulated by RBI as it allows only authorized entities to conduct PA PG (Payment Aggregator Payment Gateway) business. This team is responsible for growing the penetration of Paytm’s PA PG business in the Indian merchants.
About the role:
We are seeking a dynamic Key Account Manager (KAM) to manage and grow relationships with enterprise merchants. The role focuses on driving adoption of payment solutions, ensuring client satisfaction, and maximizing revenue opportunities for the assigned accounts. It also involves cross sell of other products related to this business.
Expectations/ Requirements:
● Manage a portfolio of SMB and Mid-Market.
● Build and maintain strong client relationships with decision-makers, stakeholders, and CXOs.
● Act as the primary point of contact for escalations, queries, and business requirements.
● Drive upsells and cross-sell of payment products (UPI, Cards, Net Banking, BNPL, Wallets, etc.).
● Collaborate with product, operations, and technology teams to deliver customized payment solutions.
● Monitor transaction volumes, analyse trends, and identify opportunities for account growth.
● Negotiate commercials, contracts, and renewals with key accounts.
● Ensure timely issue resolution to maintain client satisfaction and retention.
● Track competition and provide market insights to support business strategy.
● Deliver on revenue targets, merchant activation, and retention KPIs.
Qualifications & Skills
● Bachelor’s/master’s degree in business, Finance, or related field.
● 5+ years of experience in Key Account Management / Enterprise Sales / Merchant Management in Payments, Fintech, or BFSI.
● Proven track record in Payments, Fintech, B2B Sales, Solution Selling, Payment Partnerships.
● Proven track record of achieving sales/revenue targets and account growth.
● Excellent communication, presentation, and relationship management skills.
● Ability to analyze data, prepare reports, and present insights to clients and leadership.
● Problem-solving and negotiation skills with a customer-first approach.
Superpowers/ Skills that will help you succeed in this role :
● High level of drive, initiative, and self-motivation
● Ability to take internal and external stakeholders along
● Understanding of Technology and User Experience
● Love for simplifying
● Growth Mindset
● Wllingness to experiment and improve continuously.
Why join us:
We give immense opportunities to make a difference and have a great time doing that. You are challenged and encouraged here to do meaningful work for yourself and customers/clients. We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the customer, and that's how it will always be.
Compensation:
If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
