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The Key Account Manager manages a strategic Power Generation Equipment OEM customer, with the role evolving to include a second strategic account. In this position you will be responsible for managing and developing broad relationships with the OEM's team(s) and collaborating with Donaldson’s engineering and product development groups.
This job is based in Leuven. Internal candidates from other EMEA locations are also welcome to apply for this position.
Responsibilities:
- Provide world class service while maintaining and building long-term relationships with customer(s)
- Maintain exceptional track record with the customer(s) by providing flawless on time delivery of RFQ responses and projects, continuing our standard of delivering high quality solutions, and providing fair and consistent pricing
- Act as primary contact for customer, which includes traveling to customer locations to solidify relationships, determining specific customer needs, and mastering application and business requirements
- Optimize sales and profits consistent with business objectives by formulating and implementing long/short range sales, program, product, and pricing strategies and plans
- Initiate, participate in, and direct presentations, negotiations, business proposals, product demonstrations, and other communications designed to drive sales
- Coordinate account management efforts with our global entities, customers and affiliates by supporting product delivery, including the coordination of cross-functional and global teams, to ensure customer needs are met
- Develop and utilize sound technical understanding of company products, technologies, and capabilities to aid in the selling process and project management
- Develop and maintain market share information and competitive data for Power Generation and Oil & Gas markets
- Evaluate projects/programs for strategic fit, potential risk, financial feasibility, technical capability, manufacturability, and presents viable opportunities to management for final project/program approval
- Participate in and lead a wide range of special projects, typically focused on continuous improvement, business processes, and global team collaboration tools
- Provide project quotations to customer under tight timelines
- Lead commercial interaction for customer CCRs and field issues
Minimum Requirements:
- 5+ years of sales, customer service or equivalent industry experience
- Consistent achievement of goals
- Strategic planning and tactical implementation skills
- Strong written and verbal communication skills in English
- Demonstrated ability to use good public relations skills, including having a professional impact and being able to present to groups or individuals in a persuasive manner
- Strong mechanical/technical aptitude and ability to learn new technologies through product-driven training programs
- Established ability to use accounting concepts to assess the implications of financial decisions/actions as they relate to business opportunities
- Willingness to travel approximately 10-15%, potential for global travel
Preferred Requirements:
- Education: Master's or Bachelor's Degree
- Strong written and verbal communication skills in Italian
Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.
Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to talentacquisition@donaldson.com to verify that the communication is from Donaldson.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
