Key Account Manager TPS

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

About Us:

HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together global and local brands in accommodation, transport, activities and payments, serving 300,000 hotels and 60,000 hard‑to‑reach, high‑value clients across 140 source markets. Tech-driven with a customer-first mindset, our commercial teams and talented HBX people are the heart of what makes us unique. At HBX, we believe that tech + data + people set us apart, supported by our “global approach, local touch” philosophy.

Job summary

The TPS Account Manager is responsible for managing and growing relationships with existing Third-Party Suppliers (TPS) across Europe while driving the acquisition of new partners within the assigned territory. The role focuses on maximizing supplier performance, increasing production and revenue contribution, optimizing content in line with retail product needs, and delivering commercial growth through strategic account management, contract negotiation, and pipeline development.

Key Responsibilities

• Manage and develop relationships with assigned TPS partners across Europe to maximize production and commercial performance.
• Drive the acquisition of new TPS partners in line with the global pipeline strategy and regional growth objectives.
• Conduct strategic business reviews with existing and prospective TPS partners, identifying opportunities for content optimization and growth.
• Collaborate with internal Commercial Strategy and relevant stakeholders to execute agreed optimization and growth plans.
• Monitor supplier performance, productivity, and production metrics, taking proactive action to maximize opportunities and address underperformance.
• Increase supplier income and optimize overall margin contribution (OM) through commercial initiatives and partner development.
• Manage the end-to-end contracting process for new TPS partners, including negotiations, contract finalization, renewals, amendments, and compliance with company standards.
• Maintain a healthy sales pipeline and ensure timely activation of new supplier connections.
• Track and report on key business performance indicators, identifying trends and recommending actions to achieve targets.

Required Skills & Experience

• Proven experience in account management, business development, supplier management, or commercial partnerships within the travel or hospitality industry.
• Strong commercial and negotiation skills with experience managing contracts and commercial agreements.
• Demonstrated ability to build and maintain strategic business relationships with external partners.
• Experience managing performance metrics and using data to drive commercial decision-making.
• Strong understanding of content optimization, distribution channels, and supplier performance management.
• Ability to manage multiple stakeholder relationships and coordinate cross-functional initiatives.
• Excellent communication, presentation, and relationship-building skills.
• Results-oriented mindset with a track record of driving revenue growth and achieving commercial targets.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.