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Greater London, England, United Kingdom
Onsite
Full-Time Keyholder, HOKA - Location
About HOKA
Our goal is to inspire people to move, and to drive forward with purpose and passion. We bring a bold and unexpected approach to the products we create, crafting innovative solutions for athletes of all types. However, people find joy in movement, HOKA is here to empower and support them – to help them take flight.
At HOKA, we’re committed to creating a more equitable future for both our employees and the customers we serve. This means that we create and maintain hiring practices that ensure a diverse and representative workforce. Because by celebrating a culture of inclusion — one where employees are able to freely contribute equally — we are doing more than hiring a team of people to sell shoes. We’re bringing together people who are passionate about telling stories, making connections, creating experiences, and building lasting relationships.
Summary
Our Keyholders are critical to the success of our stores. As a Keyholder, it’s your role to create the best possible customer experience. You stay current in your knowledge of all productions, promotions and marketing initiatives in order to engage with our customers and best respond to needs. You operate as part of dynamic team and you cooperate to achieve business goals.
Description
As a Keyholder, you create personalised shopping experiences for our customers that drive brand loyalty. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain and model a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You make yourself personally available to all customers in order provide exceptional service to both our in-store customers and those who call on the phone.
Core Competencies
Who You Are
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What We Will Give You
As part of our HOKA Family, you belong to more than a performance lifestyle company. From our corporate offices to our retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We’re proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission. You’ll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.
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