The Opportunity
The Knowledge Management Engineer (KME) supports U.S. European Command’s (EUCOM) Knowledge Management team in delivering innovative, user-centered solutions that improve efficiency and decision-making, enhance information sharing, and streamline business processes. KME will be familiar with the psychology behind user interviews who can systematically capture, and organize, user insights through rigorous qualitative research methodologies and structured interview techniques. The KME applies technical expertise, customer engagement, and design thinking to develop and sustain enterprise KM tools and practices across multiple classification levels.
Responsibilities
KMEs work as a team to collaborate with USEUCOM staff to capture requirements, define use cases, and translate operational needs into solutions. They map processes, gather data, and analyze operations to identify inefficiencies and recommend improvements. Applying Lean, Agile, and design thinking methodologies to standardize KM best practices across directorates, KMEs aim to improve efficiencies across the staff. You will also develop and deliver training, workshops, and user guides to drive adoption of KM tools. You will serve as a trusted advisor to senior leaders and action officers, fostering a culture of knowledge sharing. KMEs design, implement, and improve KM platforms and digital workflows to support EUCOM mission requirements. Developing SharePoint Online sites, lists, forms, permissions, and customizations; manage daily operations as Site Collection Administrators. You will be expected to build and sustain Power Platform applications, automated workflows, and Power BI dashboards to capture knowledge and enable data-driven decisions. Integrate KM solutions with enterprise IT services while ensuring compliance with DoD data governance and cybersecurity standards. Maintain system documentation, process roadmaps, and lifecycle sustainment plans.
Qualifications
Required
• Active SECRET clearance with ability to obtain/maintain TS/SCI.
• Ability to obtain a TESA visa in Germany - BA/BS + 5 years, AA/AS + 7 years, major cert + 9 years, OR 11 years of specialized KM/IT experience.
• Experience with custom developed Microsoft Power Apps / Model Driven Applications
• 5+ years in business process analysis/engineering, with proven experience in process mapping and improvement.
• 5+ years administering SharePoint (2016/2019/Online), including site collections, page design, permissions, and
troubleshooting.
• Proficiency in Microsoft Office, Visio, Power BI, and workflow tools (Power Automate, SharePoint Designer).
• Experience in KM or process reengineering in a military HQ or joint command environment.
• Strong communication skills; able to brief senior leaders and work in a collaborative, fast-paced environment.
• Demonstrated expertise in qualitative user research methods, including proficiency in conducting structured user
interviews, developing interview guides, and applying techniques for uncovering user motivations and behaviors as
outlined in established UX research frameworks
• DoD 8570.1 IAT Level II certification.
Desired
• PMP, Lean Six Sigma, or business analysis certifications.
• Experience with Agile development environments, including familiarity with ServiceNow, Confluence/JIRA, or similar KM platforms.
• Knowledge of Joint Operational Planning and staff processes.
• Familiarity with user research best practices from recognized sources such as Steve Portigal's "Interviewing Users," with experience translating interview findings into actionable insights and knowledge management systems that support
product decision-making
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$82,700 - 173,900 USD