This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Knowledge Management Specialist (Technical Writer) based in the United States.
As a Knowledge Management Specialist, you will develop and maintain high-quality technical documentation supporting a federal civilian program. You will collaborate with technical teams and subject matter experts to transform complex technical and functional information into clear, accessible, and user-friendly content. Your work will include creating manuals, procedures, job aids, templates, specifications, and other essential knowledge resources. You will also contribute to documentation standards, content organization, and continuous improvement initiatives. By ensuring accuracy, consistency, and compliance with established guidelines, you will help users better understand technical systems and processes. This fully remote opportunity is ideal for an emerging technical writing professional who enjoys research, communication, and working in a collaborative environment.
- Collaborate with internal teams, technical specialists, and subject matter experts to develop a comprehensive understanding of products, systems, processes, and documentation requirements.
- Research, collect, analyze, and organize technical information from multiple sources, including technical staff, published materials, engineering drawings, specifications, and product documentation.
- Create, update, and maintain a variety of technical publications, including user manuals, articles, job aids, templates, standard operating procedures, and technical specifications.
- Analyze existing and prospective content to identify opportunities for content reuse, standardization, and single-sourcing to improve documentation efficiency and consistency.
- Review technical drawings, announcements, specifications, mockups, test environments, and product samples, consulting with designers and developers to ensure accurate documentation.
- Translate technical and functional requirements into clear, structured, and audience-appropriate documentation that meets end-user needs.
- Incorporate visual elements such as photographs, illustrations, diagrams, and technical drawings to improve readability and help users understand system functionality.
- Identify documentation updates resulting from development requirements and ensure all changes align with established CMMI Level 3 processes and quality standards.
- Review, proofread, and edit technical documents to identify and correct spelling, grammar, syntax, formatting, and style inconsistencies.
- Analyze project requirements to determine documentation scope, deliverables, and publication needs while ensuring compliance with applicable policies and specifications.
- Organize document layouts and publication structures in accordance with relevant technical standards, including DoDAF and IEEE, as well as professional writing guidelines such as AMA, APA, and CSE.
- Gather and incorporate usability feedback from customers, designers, manufacturers, and other stakeholders to continuously improve documentation quality and accessibility.
- Maintain consistency, accuracy, and completeness across documentation products while supporting knowledge-sharing and continuous improvement initiatives.
Requirements:
- Associate's degree in English, Communications, Technical Writing, or a related field, or equivalent relevant professional experience.
- 1–2 years of experience in technical writing, documentation development, knowledge management, or a related discipline.
- Excellent command of written English, including strong grammar, spelling, punctuation, editing, and proofreading skills.
- Demonstrated ability to research complex subjects and translate technical or functional information into clear, concise, and accessible documentation.
- Proficiency with Microsoft Office applications, particularly Word, Excel, Visio, and PowerPoint.
- Experience using Adobe Acrobat Professional and desktop publishing tools within the Adobe and Microsoft ecosystems.
- Understanding of technical documentation principles, content organization, document formatting, and publication standards.
- Ability to interpret technical materials, including specifications, drawings, diagrams, and product information.
- Strong attention to detail, organizational skills, and the ability to manage multiple documentation assignments and deadlines.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical specialists, subject matter experts, and other stakeholders.
- Ability to incorporate feedback, work independently, and contribute effectively within a distributed, fully remote team.
- Familiarity with documentation quality frameworks and standards, particularly CMMI Level 3, DoDAF, IEEE, AMA, APA, or CSE, is an advantage.
- Must be a U.S. citizen.
- Must be able to successfully pass a federal background investigation to obtain access to sensitive information.
Benefits:
- Competitive annual salary ranging from $71,800 to $90,000, depending on experience and qualifications.
- Fully remote working arrangement, allowing you to work from anywhere in the United States.
- Full-time employment with the flexibility and convenience of a 100% telework environment.
- Opportunity to develop technical writing and knowledge management expertise while supporting a federal civilian program.
- Exposure to established documentation frameworks, technical standards, and structured quality management processes.
- Opportunity to collaborate with experienced technical professionals and subject matter experts.
- Potential mentoring and professional development support from senior Technical Writers.
- Opportunity to strengthen skills in technical communication, content management, document design, and publication development.
- Collaborative environment focused on documentation quality, knowledge sharing, and continuous improvement.
