Knowledge Management Specilist

OVERALL RESPONSIBILITY

The Knowledge Management Specialist supports implementation of knowledge management, organizational learning, Collaborating, Learning, and Adapting (CLA), and evidence utilization activities across the America First Global Health Strategy (AFGHS-MSH) Project and the Supply Chain Strengthening (SCS) Project. The position supports the capture, organization, synthesis, dissemination, and application of knowledge, evidence, innovations, lessons learned, and promising practices to strengthen adaptive management, sustainability, transition, institutionalization, and government ownership across the tuberculosis (TB) and Supply Chain portfolios. The Specialist manages knowledge assets and learning resources, supports Learning Agendas and organizational learning processes, and facilitates knowledge sharing and evidence use to improve program performance and evidence-informed decision-making.

SPECIFIC RESPONSIBIITIES

• Manage and maintain knowledge repositories, OneDrive libraries, SharePoint sites, Open Project workspaces, resource libraries, content trackers, and other knowledge-sharing platforms supporting the AFGHS-MSH Project and the SCS Project.

• Capture, organize, curate, archive, and maintain organizational knowledge assets, lessons learned, innovations, technical resources, and institutional knowledge.

• Maintain inventory and retention records for organizational knowledge assets, learning products, and project documentation.

• Support project staff in accessing, organizing, retrieving, and effectively using organizational documents, learning resources, and knowledge management platforms.

• Monitor utilization of knowledge repositories and learning platforms and recommend improvements to accessibility and use.

• Support implementation of Learning Agendas and Collaborating, Learning, and Adapting (CLA) activities across the AFGHS-MSH and SCS projects.

• Facilitate bi-monthly internal learning sessions, learning reviews, after-action reviews, pause-and-reflect sessions, and knowledge exchange activities.

• Track implementation status of learning, adaptation, and improvement actions

arising from learning reviews and CLA processes.

• Promote use of organizational and external knowledge resources, evidence,

data, and lessons learned to improve program performance and adaptation.

• Maintain and update learning notes, lessons learned documents, knowledge

briefs, case studies, technical summaries, and other knowledge products that

capture project evidence, implementation experience, innovations, and

successful practices.

• Assist in synthesis of evaluations, assessments, implementation research,

operational research findings, and project achievements into accessible

knowledge and learning products for internal and external audiences.

• Coordinate dissemination of knowledge products through learning events,

webinars, communities of practice, digital platforms, and other knowledge haring

channels.

• Map relevant local, regional, and international conferences, learning forums,

and publication opportunities; track development and submission of abstracts,

posters, technical papers, and project learning products.

• Promote utilization and application of project knowledge products,

organizational resources, and external evidence to support learning,

intervention design, adaptation, and evidence-informed decision-making.

• Document, synthesize, disseminate, and maintain sustainability, transition,

institutionalization, and government ownership lessons, resources, reference

materials, and knowledge assets across the tuberculosis (TB) and Supply

Chain portfolios.

• Support implementation of capacity-building initiatives in knowledge

management, organizational learning, evidence use, and knowledge sharing

for project staff, government counterparts, and implementing partners.

• Orient staff on effective use of knowledge management platforms,

repositories, collaboration tools, and learning systems.

• Coordinate communities of practice, learning forums, technical exchanges,

and knowledge-sharing events.

• Facilitate cross-project, cross-track, and cross-country learning and

knowledge exchange activities that promote replication and scale-up of

successful practices and innovations.

• Perform other related duties as assigned by the Knowledge Management and

Communications Manager or project leadership in support of project

objectives and organizational priorities.

QUALIFICATIONS

A) EDUCATION/TRAINING

Bachelor's degree in Knowledge Management, Organizational Learning, Public Health, International Development, Information Science, Monitoring and Evaluation, Social Sciences, Communications, or a related field. Master's degree is an added advantage.

B) REQUIRED MINIMUM EXPERIENCE

• Minimum of 3-5 years of experience in knowledge management, organizational learning, monitoring and evaluation, communications, public health, or international development.

• Experience supporting learning agendas, knowledge repositories, organizational learning, CLA, or evidence-utilization initiatives.

• Experience documenting lessons learned, promising practices, evaluations, research findings, and program achievements.

• Experience supporting public health, tuberculosis (TB), supply chain, health systems strengthening, or donor-funded projects.

• Strong writing, facilitation, documentation, and stakeholder engagement skills.

• Experience of assessing knowledge and learning needs among project staff, ministry of health, EPSS, regional health bureaus, and other relevant partners.

• Knowledge and skill of developing knowledge-sharing tools.

• Working with project teams to coordinate regular knowledge management sessions

• Experience in ensuring project documentation is complete, accurate, traceable, and ready for reporting or audit purposes

• Fluency in English and Amharic.

C) KNOWLEDGE & SKILLS

• Strong knowledge of knowledge management, organizational learning, evidence utilization, and knowledge-sharing approaches.

• Familiarity with Collaborating, Learning, and Adapting (CLA) methodologies, learning agendas, and learning facilitation techniques.

• Understanding monitoring, evaluation, research, and learning processes.

• Familiarity with SharePoint, OneDrive, Project Management Tools (e.g. OpenProject), knowledge repositories, and collaboration platforms.

• Strong writing, documentation, synthesis, and analytical skills.

• Ability to translate technical information into clear and audience-appropriate knowledge and learning products.

• Familiarity with digital knowledge management and artificial intelligence (AI)-enabled learning tools.

• Strong facilitation, collaboration, stakeholder engagement, and relationship-management skills.

MSH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. MSH complies with Section 503 of the Rehabilitation Act, Section 4212 of the Vietnam Era Readjustment Assistance Act, as amended, and all related applicable regulations.

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