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Plano, Texas, United States
Onsite
Top skills:
-Process Improvement
-Business Analysis
-Usability Testing
Schedule: Fully onsite
KEY RESPONSIBILITES/REQUIREMENTS:
Position Summary
We are seeking an experienced Operations Manager to oversee and optimize the operational processes for the MX Care+ team. This role will focus on ensuring seamless system integration, efficient set-up operations, and cross-functional collaboration to enhance customer experience and operational efficiency.
Roles & Responsibility
• Develop and implement operational strategies to streamline system integration and set-up processes for MX Care+.
• Collaborate with cross-functional teams to ensure timely and efficient deployment of systems and solutions. Acts as liaison between IT/dev teams and Care+ business, responsible for requirements gathering, system analysis & process improvement, project facilitation and testing, and documentation.
• Tactical task execution and ownership of SEA Care+ system set-up, including SKU creation and product mapping across multiple channels
• Monitor and analyze operational performance metrics to identify areas for improvement and implement corrective actions.
• Ensure compliance with organizational policies and industry regulations in all operational activities.
• Supports internal and external partners based in Korea and India and requires ability to work outside of US business hours approximately 10%-15% of the time.
Minimum Qualifications
• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of experience in operations management with a focus on system integration and set-up.
• Strong understanding of operational processes and project management methodologies.
• Proven ability to lead and manage cross-functional teams.
• Excellent communication, problem-solving and analytical skills.
Preferred Qualifications
• Fluent in English and Korean
• Experience in the device protection, technology or consumer electronics industry.
• Familiarity with MX Care+ operations and systems.
We’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.
We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.