Data Protection Product Owner | Digital Technologies | Guararema
You will lead the strategy, governance, and continuous evolution of Mars’ global Data Protection services, ensuring critical business data remains secure, available, and recoverable across all production environments. This role plays a key part in strengthening the company’s cyber resilience and business continuity capabilities by driving operational excellence, advancing backup and recovery technologies, optimizing service performance, and enabling the reliable restoration of systems and data in the event of operational disruptions or cyber incidents.
What will be your key responsibilities?
Operations and Service Delivery:
- Participate in follow-the-sun operational support for the Tier 0 Backup and Restore platform.
- Provide technical direction, support and guidance to the supplier’s offshore operations team responsible for the daily operation of the Backup and Restore platform.
- Coordinate the monitoring, investigation, escalation, and communication of Backup and Restore issues affecting any aspect of the production environment.
- Represent the EIC Data Protection team during major incidents involving the Backup and Restore platform, drive resolution as a member of the crisis management team, and provide timely progress updates.
- Collaborating with technical leads on performance improvements, major changes, system upgrades, and other technical management activities.
- Provide technical guidance to service partners to strengthen operational quality, resolve complex issues, and ensure adherence to Mars’ standards and procedures.
- Lead Data Protection cost optimization initiatives by managing storage growth, retention strategies, cloud consumption, licensing, and vendor services to improve cost efficiency while ensuring compliance, recoverability, cyber resilience, and service performance.
Functional and Technical Leadership:
- Partner with teams across Global Digital Operations and other organizations/teams, if needed, supporting problem management, knowledge improvement, service transition, and related technical activities.
- Analyze and report service performance and capacity trends, recommending corrective actions and continuous improvement initiatives.
- Maintain current technical expertise and ensure operational documentation remains accurate, complete, and accessible.
- In partnership DP architect lead the evolution of Data Protection cyber resilience capabilities by implementing and governing secure backup architectures, immutable data protection, recovery assurance testing, threat detection integration, and ransomware recovery readiness, ensuring critical business services can be rapidly and reliably restored following cyber incidents.
Project and Service Transition Management:
- Support global initiatives.
- Contribute to the implementation and ongoing evolution of Backup and Restore capabilities.
- Lead projects focused on technology and process improvements.
- Support workload migrations from Mars data centers to the cloud, providing guidance on the design and architecture of Backup and Restore infrastructure.
- Partner with the Data Protection Architect to translate the Mars Data Protection roadmap into architecture and detailed design guidance for the operations team, minimizing disruption to daily services.
- Assess the Data Protection infrastructure and recommend improvements that enhance security, resilience, and performance in line with Mars requirements.
People and Team Leadership:
- Foster a collaborative, accountable, and high-performing culture across the global team.
- Ability to work independently, take ownership, manage multiple priorities, and deliver results in a fast-paced environment.
- Customer focus, communication, stakeholder management, and collaboration skills, with the ability to work effectively across global teams and time zones.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
- ITIL Certification or demonstrated knowledge of ITIL practices.
- Commvault Certified Engineer certification or equivalent Data Protection expertise required. Experience with other enterprise backup and recovery platforms is a plus.
- Strong understanding of Cloud infrastructure and storage technologies, including Microsoft Azure and cloud storage integration.
- Minimum 8 years of experience managing enterprise Data Protection, Backup, Recovery, and Disaster Recovery solutions.
- Strong experience with backup and recovery technologies supporting Oracle, SQL, SAP, Unix/Linux, and Windows environments.
- Experience configuring and supporting Disaster Recovery solutions and troubleshooting complex technical issues and critical incidents.
- Knowledge of security architecture, cyber resilience, and data protection best practices.
- Fluent English is required.
What can you expect from Mars?
- Work with diverse and talented Associates, all guided by the Five Principles.
- Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
- A strong focus on learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.
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