L2 Cloud Operations Engineer (Azure & AWS)

Accountabilities:

Manage Azure cloud operations: Provide Level 2 support for Azure infrastructure incidents, monitoring alerts, and service requests, ensuring timely resolution and operational continuity.
Administer Azure resources: Configure, maintain, and troubleshoot Azure Virtual Machines, disks, storage accounts, and related cloud resources.
Monitor Azure infrastructure: Track resource health, availability, performance, and utilization using Azure Monitor and Log Analytics.
Troubleshoot Azure environments: Investigate VM startup failures, connectivity issues, CPU and memory utilization, disk performance, and operating system-related incidents.
Manage Azure networking: Support Virtual Networks, subnets, Network Security Groups (NSGs), and connectivity troubleshooting to maintain secure and reliable communication.
Support Azure lifecycle management: Execute approved VM provisioning, resizing, patching, backup validation, and infrastructure maintenance activities.
Maintain Azure data protection: Support Azure Backup, Recovery Services Vault, restoration procedures, and disaster recovery operations.
Manage Azure access and security: Assist with access management through Azure Role-Based Access Control (RBAC) and support security and compliance remediation activities.
Manage AWS cloud operations: Provide Level 2 operational support for AWS infrastructure incidents, alerts, and service requests.
Administer AWS resources: Configure, maintain, and troubleshoot Amazon EC2 instances, EBS volumes, snapshots, and associated infrastructure resources.
Monitor AWS environments: Use Amazon CloudWatch to monitor infrastructure health, resource utilization, performance, and operational alerts.
Troubleshoot AWS infrastructure: Investigate instance availability, connectivity, performance, and operating system-related issues to maintain service reliability.
Manage AWS networking: Support VPCs, subnets, security groups, route tables, and network connectivity troubleshooting.
Support AWS lifecycle activities: Perform approved instance provisioning, resizing, patching, backup validation, and infrastructure maintenance.
Maintain AWS backup and recovery: Support AWS Backup, snapshot management, restoration procedures, and disaster recovery activities.
Support AWS security: Assist with IAM access reviews, security remediation, and compliance activities within authorized operational responsibilities.
Ensure SLA compliance: Resolve cloud infrastructure incidents and service requests within defined service-level agreements while following established operational procedures.
Execute infrastructure changes: Implement approved changes and routine operational tasks, validating service health following maintenance activities.
Support security and maintenance operations: Contribute to cloud patching, vulnerability remediation, backup verification, and recovery processes.
Manage incident escalation: Investigate monitoring alerts and escalate complex platform, networking, identity, and architecture issues to Level 3 Cloud specialists.
Follow ITIL processes: Apply Incident, Problem, Change, and Request Management practices to ensure consistent and controlled service delivery.
Maintain technical documentation: Update operational runbooks, incident records, troubleshooting procedures, and shift handover documentation.
Collaborate across technical teams: Coordinate with Security, Network, Windows/Linux, Storage/Backup, and Application teams to resolve infrastructure issues.
Optimize cloud resources: Monitor utilization and identify opportunities to improve infrastructure capacity, performance, resource allocation, and cloud costs.
Coordinate global operations: Ensure effective follow-the-sun handovers across APAC, EMEA, and North America teams, supporting uninterrupted 24/7/365 cloud operations.
Requirements:
Professional experience: 3–6 years of hands-on experience in cloud infrastructure operations, with practical expertise in Microsoft Azure and/or Amazon Web Services (AWS).
Azure expertise: Working knowledge of Azure Virtual Machines, disks, storage accounts, Azure Monitor, and Log Analytics.
AWS expertise: Practical knowledge of Amazon EC2, Elastic Block Store (EBS), snapshots, and Amazon CloudWatch.
Cloud networking: Understanding of Azure Virtual Networks, subnets, Network Security Groups, AWS VPCs, security groups, route tables, and cloud networking fundamentals.
Infrastructure administration: Experience with cloud VM provisioning, resource monitoring, troubleshooting, patching, resizing, and lifecycle management.
Identity and access management: Working knowledge of Azure RBAC and/or AWS IAM, including access controls, permissions, and security management.
Backup and disaster recovery: Understanding of cloud backup solutions, recovery procedures, disaster recovery fundamentals, and vulnerability remediation.
ITSM and ITIL: Experience with IT Service Management platforms such as ServiceNow and familiarity with ITIL-based Incident, Problem, Change, and Request Management processes.
Scripting and automation: Basic scripting knowledge using PowerShell, Python, Azure CLI, or AWS CLI to support infrastructure administration and operational automation.
Production operations: Experience working in SLA-driven enterprise production environments, preferably within a 24/7 infrastructure support model.
Cloud certifications: Microsoft Azure Administrator Associate (AZ-104) certification is desirable.
AWS certifications: AWS Certified CloudOps Engineer – Associate or an equivalent AWS certification is an advantage.
Infrastructure as Code: Familiarity with Infrastructure as Code tools such as Terraform or Bicep is beneficial.
Cloud automation tools: Exposure to Azure Automation, Azure Update Manager, or AWS Systems Manager is desirable.
Cost and capacity management: Knowledge of cloud cost optimization, resource tagging, capacity planning, and compliance monitoring is a plus.
Monitoring and backup solutions: Experience with enterprise monitoring platforms, backup technologies, and disaster recovery tools is an advantage.
Hybrid infrastructure: Familiarity with hybrid cloud environments and integration between cloud platforms and on-premises infrastructure is desirable.
Problem-solving abilities: Strong analytical and troubleshooting skills, with the ability to investigate infrastructure issues, identify root causes, and implement effective solutions.
Communication and collaboration: Good communication skills and the ability to work effectively with cross-functional teams and global stakeholders.
Schedule flexibility: Willingness to work rotational shifts within a global 24/7/365 follow-the-sun support model covering APAC, EMEA, and North America.
Benefits:
Remote working: Fully remote working arrangement from India.
Technical development: Opportunities to strengthen expertise in Microsoft Azure, AWS, cloud infrastructure, and enterprise operations.
Professional certifications: Exposure to industry-recognized cloud certification pathways, including Microsoft Azure and AWS.
Continuous learning: Opportunities to develop skills in cloud automation, Infrastructure as Code, security, monitoring, and disaster recovery.
Global exposure: Collaboration with international technical teams across APAC, EMEA, and North America.
Career growth: Opportunities to expand your cloud engineering expertise while working on enterprise-scale infrastructure environments.
Collaborative culture: A supportive environment that encourages innovation, knowledge sharing, and teamwork.
Inclusive workplace: A diverse and welcoming culture where employees are encouraged to contribute ideas and develop their potential.