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Kuala Lumpur, Malaysia
Onsite
About Us
At Logicalis Asia Pacific, this is where you belong, grow, and thrive — at one of APAC's leading AI-driven technology integrators.
As the Architects of Change™, we combine global expertise with local insight to help organisations accelerate their journey toward becoming AI-ready enterprises. With 7,000+ professionals across 30 territories and more than 10,000 clients worldwide, we deliver lifecycle services across cloud, connectivity, collaboration, cybersecurity, and managed services — providing real-time visibility and intelligence across our clients' digital ecosystems.
You'll belong as part of a collaborative regional team embedded within a global organisation. You'll grow through hands-on experience with the world's leading technology partners, supported by investment in certifications, consulting capability, and cross-border opportunity. And you'll thrive in a culture built on inclusion, trust, and continuous improvement.
Logicalis is proud to be a Great Place to Work® Certified™ organisation across multiple APAC markets — because the commitment we bring to our clients belongs equally to our people.
Join us and help shape the future of technology across APAC.
Key Responsibilities
L3 Network Support & Troubleshooting
- Provide L3 technical support for complex network incidents escalated from L1/L2 teams.
- Troubleshoot complex issues across LAN, WAN, Internet, WLAN, VPN, routing, switching, and firewall environments.
- Perform detailed network analysis using logs, packet captures, routing tables and network monitoring tools.
- Lead troubleshooting for major incidents and provide technical support during critical outages.
- Perform root cause analysis (RCA) and identify permanent corrective actions.
- Provide technical guidance and mentoring to L1/L2 network engineers.
Network Infrastructure Management
Provide hands-on support and administration across a multi-vendor network environment, including:
- Cisco – Routers, switches, Catalyst, Nexus and related networking technologies.
- Fortinet – FortiGate firewalls, VPN, security policies and FortiManager/FortiAnalyzer where applicable.
- Palo Alto – Next-generation firewalls, security policies, VPN and related security technologies.
- Juniper – Routers, switches and enterprise networking platforms.
- UniFi – Wireless and LAN infrastructure.
- Cisco Meraki – Switches, wireless access points, security appliances and cloud-managed networking.
Routing & Switching
- Configure and troubleshoot BGP, OSPF, VLAN, STP, VRF, trunking, LACP/EtherChannel and inter-VLAN routing.
- Troubleshoot routing and connectivity issues across LAN, WAN and Internet environments.
- Analyse routing paths and network traffic to identify performance and connectivity issues.
- Support network redundancy, high availability and failover configurations.
Firewall & Network Security
- Configure, troubleshoot and maintain Fortinet and Palo Alto firewalls.
- Support firewall policies, NAT, VPN, routing and security profiles.
- Troubleshoot application connectivity and firewall-related issues.
- Work closely with cybersecurity teams on network security requirements.
- Review and implement firewall changes in accordance with approved change-management processes.
Wireless & SD-WAN
- Support enterprise wireless infrastructure across Cisco, Meraki, UniFi and other wireless platforms.
- Troubleshoot wireless connectivity, authentication, coverage and performance issues.
- Support SD-WAN and Internet connectivity where applicable.
- Monitor network performance and proactively identify potential issues.
Network Projects & Changes
- Participate in network migration, upgrade, refresh and infrastructure improvement projects.
- Perform network device upgrades, configuration changes and technology migrations.
- Prepare implementation and rollback plans.
- Conduct pre-change and post-change validation.
- Coordinate with internal teams, vendors and stakeholders during network implementations.
- Ensure all network changes are properly documented and communicated.
Incident & Problem Management
- Take ownership of complex network incidents through to resolution.
- Participate in Major Incident Management and provide technical updates.
- Perform detailed RCA for critical and recurring incidents.
- Identify opportunities to improve network reliability and reduce recurring incidents.
- Maintain technical knowledge articles and troubleshooting procedures.
Required Technical Skills
Networking
- Strong knowledge of TCP/IP, DNS, DHCP, NAT, VLAN, STP, QoS, VPN and network security.
- Strong hands-on experience with routing and switching.
- Good knowledge of BGP and OSPF.
- Strong troubleshooting skills using packet captures and network diagnostic tools.
- Experience with network monitoring and management platforms.
Vendor Technologies
Cisco| Routing, switching, Catalyst/Nexus
Fortinet| FortiGate, Firewall, VPN, Security Policies
Palo Alto| NGFW, Security Policies, VPN, NAT
Juniper| Routing, Switching and Troubleshooting
Cisco Meraki| Switching, Wireless, Security Appliance
UniFi| Switching, Wireless and Network Management
Experience across multiple vendors is highly preferred.
Qualifications & Experience
- Diploma or Degree in IT, Computer Science, Networking or a related discipline.
- 5–8+ years of network engineering experience, with strong L3 troubleshooting experience.
- Hands-on experience supporting enterprise network environments.
- Experience working in a multi-vendor network environment.
- CCNP, JNCIP, Fortinet, Palo Alto or equivalent certifications are preferred.
- ITIL experience and knowledge of Incident, Problem and Change Management processes.
- Experience supporting regional or global environments is an advantage.
Key Competencies
- Strong technical troubleshooting and analytical skills.
- Strong ownership and accountability.
- Able to independently troubleshoot complex network issues.
- Strong communication and stakeholder-management skills.
- Able to work effectively under pressure during major incidents.
- Good documentation and reporting skills.
- Proactive approach to network monitoring and problem prevention.
- Ability to mentor and provide technical guidance to L1/L2 engineers.
Working Environment
- Support enterprise and regional network infrastructure.
- Participate in on-call and after-hours support
- Support planned maintenance and network changes outside business hours.
- Participate in Major Incident Management and technical bridge calls.
- Work with regional/global teams across different time zones.
- Occasional travel to offices or data centres may be required.
- Location is based in Iskandar Puteri, Johor
Interested applicants are invited to apply via our careers portal. Only shortlisted candidates will be notified.
As part of our recruitment process, we collect and process personal data relating to job applicants. By submitting your application, you consent to the collection, use, and/or disclosure of your personal data in accordance with our Data Protection Notice for Job Applicants.
At Logicalis, we are committed to creating a diverse and inclusive workplace where everyone can thrive.