About the Role
As a Level 3 Systems Engineer, you will serve as a senior technical escalation point while playing a key role in infrastructure and security project delivery. You will take ownership of complex technical incidents, perform advanced troubleshooting and root-cause analysis, and design, configure and deploy solutions across cloud and on-premises environments.
Working alongside senior engineers, project managers and technical leadership, you will help strengthen escalation capability, support project delivery and provide technical guidance to Level 1 and Level 2 engineers.
About the Client
You will be working with a growing Australian managed services and technology provider supporting organisations across commercial, government, education, healthcare, not-for-profit and community sectors.
The business delivers cloud and on-premises infrastructure, managed IT support, cybersecurity and compliance, networking, communications, and specialist technology solutions. It maintains a strong focus on security, high-quality documentation and dependable service delivery.
Ideal Profile
Background & Experience
- Demonstrated Level 3 or senior systems engineering experience within an MSP or complex, multi-site IT environment.
- Advanced troubleshooting expertise across Microsoft 365, Windows, cloud and on-premises infrastructure.
- Strong knowledge of Microsoft cloud technologies, security, identity, endpoint and access management.
- Solid experience with servers, virtualisation, networking, firewalls and infrastructure deployments.
- Proven ability to own complex incidents, identify root causes and determine effective resolutions or escalation paths.
- Experience contributing to or delivering infrastructure and technology projects from configuration through deployment.
- Strong understanding of cybersecurity and compliance-focused environments.
- Familiarity with the Australian Essential Eight is strongly preferred; exposure to ISO-aligned, DISP, SOCI or comparable environments is highly regarded.
- MSP experience is preferred, although candidates from sophisticated internal IT environments may also be considered.
- Exposure to VMware, SD-WAN, Starlink, remote-community networks, IoT, cameras, alarms or building systems is advantageous.
- Experience with PSA, RMM and knowledge-management platforms is desirable.
- Strong technical fundamentals with the ability to quickly learn new technologies and vendor platforms.
Systems & Tools
- Microsoft 365, including Intune, Purview, Defender for Endpoint and Defender for Cloud.
- Microsoft Azure and Entra ID.
- SharePoint and Microsoft Teams.
- Google Workspace.
- EasyDMARC, ConnectSecure and ThreatLocker.
- Blackpoint Cyber SOC/MDR and Keeper Password Manager.
- Exclaimer, Phriendly Phishing, Inforcer and AdminDroid.
- Datadog.
- Datto Autotask PSA, Datto RMM and Datto SaaS Protection.
- Hyper-V and VMware.
- 3CX voice systems and Adobe products.
Hardware & Infrastructure
- Fortinet firewalls and associated security products.
- Ubiquiti networking, wireless, routing, security and camera solutions.
- Ruckus Wi-Fi and D-Link networking technologies.
- Lenovo, Dell, Apple, HP, ASUS and other endpoint hardware.
- Datto BCDR backup solutions.
Professional Skills
- Ability to work autonomously while collaborating effectively with senior engineers, project managers and wider technical teams.
- Strong written and verbal communication skills.
- High standards of technical documentation and knowledge sharing.
Responsibilities
- Act as a senior escalation point for complex, high-impact and persistent technical incidents.
- Lead advanced troubleshooting and root-cause analysis across Microsoft 365, Microsoft security, identity, endpoints, cloud and on-premises infrastructure.
- Design, build, configure and deploy infrastructure and security solutions for technology projects.
- Support server, virtualisation, networking, firewall, SD-WAN, remote-site and security uplift initiatives.
- Collaborate with senior engineers, project managers and technical leadership throughout project deployments.
- Provide technical guidance to Level 1 and Level 2 engineers and assist with complex escalations.
- Review technical changes with consideration for security, operational risk and compliance requirements.
- Apply cybersecurity frameworks such as the Australian Essential Eight to practical configurations, controls and remediation activities.
- Create and maintain solution designs, configurations, handover materials and technical documentation.
- Maintain accurate ticket, project and service records across PSA and RMM platforms.
How we take care of our team
💰 Get paid in Australian Dollars
🏥 Medical insurance from day one for you + spouse (or parents if unmarried)
🩺 Generous OPD coverage from doctor visits to all your medical needs
🏡 Home office setup allowance to build your ideal workspace
🌐 Internet allowance to keep you connected
💪 Gym & wellness allowance to stay fit and balanced
🎉 Work hard, play hard – regular team events & engagement activities
🧠 Diji Assist – Mental health & counseling support when you need it
📚 We invest in you – reimbursement for industry certifications
🗣️ Open-door culture – your ideas and feedback always matter
🌍 Flexible work – home or office, wherever you do your best work
🏆 Rewards & recognition that actually recognize you
🥳 Great christmas & financial year-end parties to unwind with your loved ones
