At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.
The Opportunity
The Laboratory Systems Technical Analyst serves as the technical and operational bridge among Laboratory Services, Information Technology, clinical operations, technology vendors, and external laboratory partners.
This position supports the systems, interfaces, instruments, and workflows required for accurate and timely laboratory order processing and result delivery. Key responsibilities include administering and optimizing the Laboratory Information System (LIS), supporting LIS-to-EMR interfaces, maintaining analyzer and middleware connectivity, troubleshooting technical and workflow issues, supporting new test implementations, and protecting laboratory data integrity.
The analyst works collaboratively across technical, clinical, and operational teams to maintain reliable laboratory services, support organizational growth, and ensure laboratory systems and electronic records meet applicable quality, security, privacy, and regulatory requirements.
Please note, this role requires you be onsite in our Manchester, New Hampshire office.
Your Impact
- Laboratory Information Systems Administration
- Serve as a primary operational administrator and subject matter resource for the LIS and associated workflows.
- Configure, test, validate, maintain, and optimize LIS functionality.
- Maintain test catalogs, order codes, result dictionaries, reference ranges, reflex rules, report formats, specimen requirements, routing rules, and related system configuration.
- Support end-to-end laboratory workflows from order entry and specimen collection through testing, result reporting, and downstream clinical use.
- Translate laboratory and clinical needs into clear system requirements, workflow specifications, and configuration decisions.
- Support user access, role-based permissions, system upgrades, vendor releases, regression testing, and production changes.
- Monitor system performance and identify opportunities to improve reliability, usability, data quality, and workflow efficiency.
- System Integration and Interface Management
- Support interfaces among the LIS, EMR platforms, analyzers, middleware, reference laboratories, practice management systems, and other connected applications.
- Support organizational platforms, including Dendi, Athena, Experity, and future LIS and EMR systems.
- Analyze and troubleshoot laboratory orders, results, acknowledgments, and related HL7 messages.
- Investigate missing, delayed, duplicate, incorrectly mapped, or improperly routed orders and results.
- Perform message validation, field mapping, reconciliation, error monitoring, and root-cause analysis.
- Coordinate end-to-end interface testing for new tests, system upgrades, routing changes, and workflow enhancements.
- Maintain interface specifications, mapping documents, test scripts, validation evidence, issue logs, and support procedures.
- Coordinate interface changes and issue resolution with internal teams, external laboratories, and technology vendors.
- Laboratory Technology and Operational Support
- Support analyzer and middleware connectivity, including order transmission, specimen routing, result delivery, instrument identifiers, and exception handling.
- Develop a working understanding of analyzer operations, test menus, quality-control processes, flags, error conditions, and communication methods.
- Troubleshoot analyzer-to-LIS connectivity problems, transmission failures, and result discrepancies while protecting data integrity and patient safety.
- Support laboratory workstations, barcode scanners, label printers, specimen-labeling systems, and related technology.
- Coordinate installation, configuration, inventory, maintenance, replacement, and vendor support for laboratory technology.
- Support reference laboratory and send-out testing workflows, including electronic orders, specimen routing, result delivery, corrections, and cancellations.
- Participate in downtime response, recovery activities, business continuity processes, and operational support during critical incidents.
- Implementation, Data Management, & Reporting
- Support new assays, panels, instruments, interfaces, and laboratory services through workflow design, configuration, testing, validation, and implementation.
- Build and test ordering workflows, result pathways, reflex logic, report formats, routing rules, and associated system dictionaries.
- Validate the complete order-to-result lifecycle before implementation.
- Develop test plans and scripts, coordinate user-acceptance testing, document defects, verify remediation, and retain validation evidence.
- Participate in readiness reviews, cutover activities, go-live support, and post-launch stabilization.
- Develop and maintain reports, dashboards, data extracts, and monitoring tools that support quality, billing, compliance, and operational performance.
- Support KPI reporting, turnaround-time monitoring, interface-reliability reporting, exception tracking, and recurring-issue analysis.
- Reconcile data discrepancies across laboratory and clinical systems and support Power BI or comparable analytics tools.
- Quality, Compliance, & User Support
- Support laboratory systems and electronic records in accordance with applicable HIPAA, OSHA, HITECH, DHHS, CLIA, COLA, CAP accreditation, privacy, security, and organizational requirements.
- Maintain controlled documentation for validation, testing, system changes, interface updates, release approvals, issue resolution, downtime, and recovery.
- Participate in audit preparation, inspection readiness, quality assurance, and corrective action activities involving laboratory systems or electronic data.
- Develop and maintain procedures, training materials, knowledge articles, downtime instructions, and user support resources.
- Provide responsive technical and operational support to laboratory staff, clinic teams, providers, and other authorized users.
- Educate users on laboratory ordering, specimen labeling, result review, downtime workflows, and system changes.
- Communicate technical issues, risks, dependencies, status, and resolution steps clearly to technical and nontechnical stakeholders.
- Escalate concerns that may affect patient identification, specimen integrity, result accuracy, regulatory compliance, data security, or patient safety.
- Participate in incident, problem, change, and release-management processes, including occasional after-hours support as operationally required.
Who You Are
- Bachelor's degree in information technology, healthcare informatics, medical laboratory science, computer science, healthcare administration, or a related field. An equivalent combination of education and relevant experience may be considered.
- At least two years of experience supporting healthcare technology, laboratory systems, clinical applications, interfaces, analyzer connectivity, or a related healthcare environment.
- Experience supporting an LIS, EMR, healthcare interface, laboratory analyzer, middleware application, or comparable clinical system.
- Working knowledge of laboratory operations or healthcare data workflows, including laboratory orders, specimens, testing, and result reporting.
- Working knowledge of HL7 messaging and healthcare interoperability concepts.
- Experience configuring, testing, validating, documenting, or troubleshooting clinical system workflows.
- Understanding of data integrity, privacy, security, controlled documentation, and change-management requirements.
- Strong analytical, troubleshooting, documentation, communication, and problem-solving skills.
- Ability to manage multiple priorities, collaborate across teams, and follow issues through resolution.
Why You'll Love Working With Us
- Collaborative team environment that encourages professional growth
- Urgent care services at no cost to our team members and their families
- Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance
- 401k match after one year of service
- Access to our primary care (depending on location)
- Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families
- Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
