Last Mile Operations Manager

At Rohlik, we grow fast — and that growth only works when operations, processes and people move together. Now we're launching a brand-new, highly automated fulfillment center, and that creates a rare opportunity: to join a site from the very beginning and help shape how it works from day one. We're looking for a Last Mile Operations Manager who will lead the last mile team, manage a team of Area Managers to drive high performance, and help turn a new building into a high-performing operation. This is the kind of role where you don't inherit years of legacy. You help build the setup, influence the standards, and leave a visible footprint from the start.

Why this role is exciting

• You'll join at the launch of a new fulfillment center, which means real influence from day one.

• You won't just maintain existing ways of working — you'll help build, shape and establish last mile processes from scratch.

• A new site means new teams, new routing and delivery tech, new habits and a real chance to set the culture the right way from the beginning.

• You'll work at the intersection of leadership, delivery performance, customer experience and continuous improvement.

• You'll collaborate closely with cross-functional teams like Transport, OpEx, HR, IT, and Automation to solve live challenges.

• This is a role for someone who thrives on startup energy, likes dynamic situations, visible impact and building something that will scale.

What you'll do

As Last Mile Operations Manager, you will lead the last mile operation, managing a team of Area Managers to drive high performance across safety, delivery quality, and productivity.

You will:

• Own last mile: Drive delivery performance, on-time rates, safety compliance, and labor management

• Lead & develop: Coach, mentor and scale your team of Area Managers, ensuring optimal staffing, skills, and readiness

• Work with cross-functional teams (Transport, OpEx, HR, IT, Automation) to solve live challenges and align resources

• Monitor delivery KPIs, conduct root-cause analyses, and champion a continuous improvement culture

• Support implementation of new processes, tools and routing/dispatch systems across last mile operations

• Drive standardisation, safety compliance and best-practice adoption in a new operational environment

• Support operations during peak periods, weekends and holidays with hands-on problem-solving

• Build an environment with stronger standards, better processes and an engaging, high-energy culture from Day 1

• Drive your team to successful outcomes and help them adopt new ways of working smoothly and consistently

What we're looking for

• 3+ years of experience in last mile, logistics, transport or delivery operations management

• Proven track record of managing teams (50+ people) in fast-paced environments

• Strong analytical mindset, data-driven decision-making and problem-solving approach

• Excellent communication, coordination and leadership skills

• Proficiency in English, and conversational-level Czech

Nice to have:

• University degree or MBA in a related field

• Experience with Lean, Six Sigma or continuous improvement methodologies

• Experience with routing/dispatch systems, fleet management tools and high-volume delivery operations

What's in it for you

• Fair reward – You'll get an attractive fixed salary, with no bonus games or politics. Great work deserves clear and fair recognition.

• Good food every day – You can enjoy a free lunch every day, plus fresh fruit and vegetables at work. Because good food fuels good work.

• Extra time off – We know rest matters. In addition to statutory vacation, you can also take extra paid time off by agreement, always with shift planning and operational needs in mind.

• Xtra membership – You'll get free Xtra membership and 10% cashback on all purchases on Rohlik.cz.

• Sport & wellbeing – Stay active through company sports challenges or a subsidised Multisport card.

• A safe work environment – You'll work in a modern operation with the equipment and support you need to do your job well and safely.

• A team that pulls together – Collaboration matters in last mile operations. You'll be part of a team where people support each other, keep the pace and handle daily operations together.

• Work that matters – Thanks to your work, fresh food reaches thousands of customers on time. Every well-delivered change has a real impact on how the site performs.

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