Last Mile Team Lead - Door Delivery - Jumia (Full Time)

Job Overview
The Last Mile Team Lead supervises a team of last-mile delivery operators at Jumia, ensuring timely, accurate execution of door delivery operations, strong customer experience, and consistent KPI performance.

What You Will Be Doing

• Lead and supervise a team of Last Mile Delivery Operators/Associates to ensure timely and accurate execution of door delivery operations.
• Assign daily delivery tasks and routes based on workload, priorities, and customer requirements.
• Monitor driver-customer communication to ensure a positive delivery experience.
• Coach and develop delivery associates to improve day-to-day delivery productivity.
• Provide guidance, training, and support to team members.
• Conduct regular performance evaluations and provide feedback to team members, encouraging continuous improvement.
• Monitor team performance and KPIs, such as on-time delivery, customer satisfaction, closed success rate, and vehicle utilization, taking corrective action as needed.
• Promote road safety and risk mitigation practices among delivery teams.
• Coordinate with internal stakeholders, including Warehouse Operations, Network, and Customer Service, to resolve delivery exceptions and escalations.
• Ensure compliance with transportation regulations, safety standards, and company policies.
• Maintain accurate records of delivery activities, vehicle maintenance, and driver performance.
• Foster a positive, collaborative work environment focused on continuous improvement.

What We Are Looking For

• Experience in logistics operations, transportation, or last-mile delivery services, including experience in a leadership or supervisory role.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving skills.
• Proficiency in technology tools for route planning, tracking, and reporting (e.g., GPS, route optimization software).
• Must have NYSC Certificate or possess a valid exemption letter. 
• Candidate must be based in Port Harcourt.