Lateral Public Safety Dispatcher (911 Operator)

Applications are accepted exclusively through the City of Ventura Career Site: www.cityofventura.ca.gov/jobs. Submissions through other websites or methods will not be accepted.

Applications and supplemental questionnaires will be accepted on a continuous basis. Applications will be reviewed weekly, and candidates are encouraged to apply early for immediate consideration. This recruitment is open until filled.

Pay & Benefits

• $38.01- $46.20 Hourly (DOQ)

• Benefits

  • Medical Insurance (HMO, PPO options)

  • City Paid Dental and Vision Insurance

  • Life Insurance

  • Vacation & Holiday Compensation

  • Deferred Compensation

  • CalPERS Retirement

  • Wellness Program (access to gym facility and fitness classes)

  • Tuition Reimbursement & Bilingual Pay

About the Opportunity

The City of Ventura is accepting applications for the position of Public Safety Dispatcher. The Public Safety Dispatcher is a critical position and is responsible for receiving, screening and responding to incoming emergency and non-emergency calls for police assistance. The position also has the responsibility to dispatch appropriate units as necessary and maintain necessary communication with units during their response to calls. Dispatchers also perform a variety of clerical, record-keeping and general support duties related to communications activities.

The ideal candidate is an experienced public safety dispatcher with a police or fire agency who thrives in a fast-paced communications environment and is committed to serving the community. Success in this role requires the ability to multitask, make sound decisions under pressure, remain calm during violent or emotionally charged situations, and communicate with professionalism, diplomacy, and tact when assisting people from diverse backgrounds, including those who may be confused, upset, irate, under the influence, or otherwise irrational.

Employee Referral Program

This position has been designated “hard to fill” and is eligible for the employee referral program. If you have been referred to apply for this position by a current City staff member, please indicate their name as the person who referred you in the supplemental question.

Minimum Qualifications – Required

A combination of education, training and experience equivalent to completion of high school, keyboarding sufficient to perform the duties of the job, and one year of experience involving public contact, computer usage, or heavy telephone traffic are required. Experience in a dispatching role is preferable.

In addition to the requirements above, one year of experience equivalent to that of a Public Safety Dispatcher Trainee with the City of Ventura OR one year 911 Dispatcher Operator experience is required.

License:  Depending on assignment, possession of a valid California Class C driver's license may be required.

Certificate: Typing speed of 35 words per minute is desirable.

How to Apply

Submit an online City job application and supplemental questionnaire by the filing deadline.

• It is important that your city job application show all the relevant education, training, and experience you possess. Resumes, CVs, and cover letters may be attached to your application but will not be accepted in lieu of a completed job application or supplemental questionnaire. Submitting an incomplete application or supplemental questionnaire may disqualify you from further consideration in the recruitment process.

• After you apply, all future correspondence from the city will be via E-Mail.  Please check your messages regularly and keep your contact information up to date using your on-line application.

Selection Process

• All applications and supplemental questionnaires submitted will be screened in relation to the criteria outlined in this job announcement. Candidates will be reviewed, and only those candidates determined to be most qualified based on experience, training, and education, as submitted, will be invited to participate further in the selection process. Candidates will be notified about their status after the filing deadline.

• Those candidates whose qualifications most closely match the requirements of the position will be invited to a qualifying panel interview process. Candidates will be notified of specifics after the examination process has been completed. Initial panel interviews may be conducted in-person or via video teleconference. Candidates will be notified of specifics at the appropriate time

• As a condition of employment, the selected candidate may be required to complete an extensive post-offer Police Department background investigation that may include live-scan fingerprinting, post-offer medical examination, and a polygraph examination.

The Eligibility List established for this classification may be used to fill other regular and temporary vacancies at the discretion of the City.

Additional Information

For additional information on the duties and responsibilities of the position, refer to the job descriptions located on the City’s Career Page at  City of Ventura Jobs or by viewing here Lateral Public Safety Dispatcher.

To learn more about the City’s hiring process, visit the City of Ventura Hiring Process page.

Questions? Contact the Recruitment Team:

recruitment@cityofventura.ca.gov

(805) 654-7802