Launch Coordinator

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Launch Coordinator based in the United States.

We are seeking a highly organized and results-driven Launch Coordinator to support the successful delivery of product releases within a dynamic software and technology environment. In this role, you will coordinate cross-functional launch activities, ensuring that product updates are communicated effectively and internal teams are fully prepared to support customer adoption. Working closely with Product Management, Marketing, Sales, Customer Success, Operations, and Legal, you will manage launch plans for routine releases with low to medium complexity. You will oversee project timelines, coordinate enablement initiatives, identify potential risks, and ensure launch activities meet quality standards. By developing clear communication materials, training resources, and repeatable processes, you will help teams understand new features and deliver greater value to customers. This fully remote opportunity is ideal for a collaborative professional who enjoys project coordination, stakeholder engagement, and continuous improvement in a fast-paced technology organization.

Accountabilities

Go-to-Market Planning and Execution: Develop, coordinate, and maintain product launch plans in collaboration with Product Management, Marketing, Sales, Operations, and Legal teams. Select and execute appropriate launch playbooks based on product complexity, business impact, and organizational priorities.
Cross-Functional Coordination: Serve as a central point of contact for launch readiness, ensuring alignment across departments, clear ownership of deliverables, and timely communication of project updates.
Internal Readiness and Enablement: Ensure Sales, Implementation, Service, and Support teams have the knowledge, tools, and resources needed to understand new product features and communicate their value effectively.
Training and Documentation: Coordinate the creation of training materials, frequently asked questions, internal playbooks, enablement resources, and product presentation content. Help organize training sessions and workshops to improve internal product knowledge and confidence.
Project Management: Monitor launch milestones, deliverables, dependencies, and timelines. Lead regular launch meetings, communicate progress, gather stakeholder feedback, and ensure accountability throughout the launch lifecycle.
Risk and Quality Management: Identify potential risks affecting project scope, timelines, quality, or readiness, and collaborate with relevant stakeholders to develop and implement mitigation plans.
Product and Marketing Collaboration: Work closely with Product Management to understand product features, roadmaps, and positioning, while partnering with Marketing on messaging, competitive analysis, and content development for internal and external audiences.
Stakeholder Feedback and Optimization: Collaborate with Sales and Customer Success to collect feedback following launches and refine enablement strategies, communication approaches, and future release plans.
Performance Measurement: Track and analyze key metrics related to launch effectiveness, internal enablement, and product adoption. Translate findings into actionable recommendations for improving future launches.
Process Improvement: Establish and maintain repeatable launch processes that promote consistency, operational efficiency, quality, and alignment with broader business objectives.
Product Communications: Support the preparation and delivery of companywide product presentations, ensuring key updates and launch information are communicated clearly to relevant stakeholders.
Requirements
Education: A bachelor's degree or higher is preferred.
Professional Experience: At least 3 years of experience in enterprise software development, the IT industry, or a related field, including at least 1 year focused on product launches or project management.
Project Management: Demonstrated experience coordinating small to medium-sized projects, tracking milestones, managing dependencies, monitoring deliverables, and meeting deadlines.
Risk and Quality Management: Strong understanding of risk identification, issue resolution, quality standards, and mitigation planning throughout project execution.
Cross-Functional Collaboration: Experience working with multiple departments and stakeholders to coordinate initiatives, align priorities, and achieve shared business objectives.
Organizational Skills: Exceptional attention to detail and the ability to manage several projects simultaneously, prioritize competing demands, and maintain accurate documentation.
Communication Skills: Excellent written and verbal communication skills, with the ability to prepare clear presentations, facilitate meetings, communicate updates, and adapt messaging to different audiences.
Analytical and Problem-Solving Abilities: Strong analytical judgment and a proactive approach to identifying challenges, assessing potential impacts, and developing practical solutions.
Stakeholder Management: Ability to build productive working relationships, encourage accountability, gather feedback, and maintain alignment across cross-functional teams.
Continuous Improvement Mindset: Willingness to evaluate existing workflows, identify opportunities for improvement, and develop repeatable processes that enhance launch effectiveness.
Technology Industry Knowledge: Familiarity with enterprise software, product development, or technology-enabled services is beneficial. Experience in the Human Capital Management (HCM) industry is a plus but is not required.
Adaptability: Ability to work effectively in a fast-paced, evolving environment while managing changing priorities and maintaining high-quality standards.
Remote Work Readiness: Ability to work independently from a home-based location in the United States and remain available during designated working hours five days per week.
Travel: Willingness to travel occasionally when business needs require it.
Benefits
Competitive Annual Salary: $70,000–$142,700, depending on job-related knowledge, skills, experience, and market location.
Performance-Based Equity: Eligibility for a restricted stock unit grant based on individual performance.
Fully Remote Work: Work from home or another approved location within the United States, with no regular in-office requirement.
Comprehensive Benefits Package: Access to a range of employee benefits, including medical, dental, vision, life, and disability insurance.
Retirement Savings: 401(k) plan with employer matching contributions.
Professional Development: Opportunities to strengthen project management, product launch, stakeholder coordination, and technology industry expertise.
Career Growth: Exposure to cross-functional product initiatives and opportunities to contribute to process improvements and strategic launch activities.
Collaborative Environment: Work alongside teams across Product, Marketing, Sales, Operations, and Customer Success.
Meaningful Work: Help improve product adoption, strengthen internal readiness, and deliver a better customer experience through effective product launches.
Work-Life Flexibility: Remote working arrangements that support flexibility, subject to designated working hours and evolving business requirements.
Occasional Travel Opportunities: Participate in in-person collaboration or business activities when needed.