From the beginning, Genentech has been a team of highly dedicated, passionate individuals. We are a place where people are united around a single purpose and an ambitious vision. Together, we aspire to deliver ever better health outcomes for patients while lowering overall healthcare costs. Our goal is to compel the customer to act on behalf of their patients while showing great commitment to the rare disease community, whose support is key. Utilizing innovative methods to identify patients who may benefit from treatment, we must take a highly strategic approach to patient access while assisting patients and their caregivers to navigate the healthcare system.
POSITION SUMMARY
The Launch Operations Manager is responsible for creating the operating discipline that enables CE to prepare for and execute launches with clarity, consistency, and speed. This role owns integrated launch planning, readiness assessment, milestone management, risk escalation, and post-launch review across CE. The manager partners with launch teams, CE leaders, Regions, field partners, and enterprise functions to ensure launch commitments are visible, dependencies are managed, decisions are made at the right time, and teams are prepared to execute against shared launch priorities.
SCOPE & KEY RESPONSIBILITIES
Integrated Launch Planning & Readiness
- Lead integrated CE launch planning from early readiness through launch and post-launch stabilization.
- Establish clear launch workplans with owners, milestones, dependencies, measures, and decision points.
- Maintain an integrated launch calendar and readiness view across CE priorities.
- Translate enterprise launch strategy into clear operational implications and commitments for CE teams.
- Ensure launch planning connects field, portfolio, RBO, learning, data, and other enabling workstreams.
Launch Governance & Risk Management
- Establish and manage launch governance, readiness reviews, decision cadence, and escalation pathways.
- Proactively identify risks, dependencies, gaps, and capacity constraints that could affect launch readiness.
- Drive timely resolution of cross-functional issues and elevate decisions that require senior leadership attention.
- Ensure launch status, risks, and decisions are documented and transparent to relevant stakeholders.
- Apply common readiness standards while tailoring execution to the needs of each launch.
Cross-Functional Orchestration
- Coordinate across CE, Regions, field partners, RBO teams, CPO, DDA, L&SD, Field Medical, GPAA, and other launch partners as needed.
- Create clarity on roles, handoffs, dependencies, and shared commitments across workstreams.
- Connect launch teams to the appropriate enterprise capabilities and operational support required for execution.
- Ensure field perspectives and execution realities are reflected in launch planning and readiness decisions.
- Reduce duplication and fragmented planning by creating one integrated operational view of CE launch work.
Launch Performance & Learning
- Establish launch measures and operating reviews that provide visibility to progress and execution quality.
- Lead post-launch reviews to capture lessons, identify gaps, and improve future launch readiness.
- Synthesize launch performance signals, field insights, and operational feedback into actionable recommendations.
- Track follow-through on post-launch actions and improvement commitments.
- Build reusable launch playbooks, templates, and standards based on lessons from execution.
Team Leadership & Capability
- Lead, coach, and develop Enterprise Operations Leads assigned to launch work.
- Set clear expectations for launch planning, governance, communication, and escalation quality.
- Allocate team capacity across launches based on business priority, timing, and complexity.
- Create development opportunities that build strong enterprise operators and launch leaders.
- Contribute to common Enterprise Operations standards, talent practices, and continuous improvement.
KEY DELIVERABLES
- Integrated CE launch plans and workplans
- Launch calendar and readiness dashboard
- Readiness assessments and risk/escalation materials
- Launch governance agendas, decisions, and action logs
- Cross-functional dependency and milestone view
- Executive launch status and decision materials
- Post-launch reviews and improvement actions
- Launch standards, templates, and playbooks
MINDSET & CAPABILITIES
- Strong operator who creates clarity in complex launch environments
- Anticipatory and proactive in identifying risks and dependencies
- Able to translate strategy into integrated execution plans
- Strong judgment on what requires escalation versus team-level resolution
- Highly effective cross-functional influencer without formal authority
- Strong communication and executive synthesis capabilities
- Comfortable operating at speed while maintaining discipline and quality
- Skilled at simplifying complex work into clear milestones and decisions
- Strong business acumen and understanding of field execution
- Collaborative people leader and developer of talent
- Growth mindset with a focus on learning and continuous improvement
REQUIRED QUALIFICATIONS
- Bachelor's degree required
- 8-10 years of pharmaceutical, biotechnology, consulting, commercial, launch, program management, and/or operations experience including leading, coaching or mentoring others strongly preferred
- Demonstrated experience leading complex cross-functional launches or large programs
- Experience building integrated plans, governance, readiness assessments, and risk management processes
- Strong project/program management and stakeholder leadership capabilities
- Demonstrated ability to influence senior leaders and operate in a matrixed environment
- Strong communication, executive presentation, analytical, and problem-solving skills
- Ability and willingness to travel as required for internal and external business meetings
PREFERRED QUALIFICATIONS
- Graduate-level degree (e.g., MBA or advanced life sciences degree)
- Prior commercial launch, field operations, or launch excellence experience
- Experience with large-scale field organizations and enterprise readiness planning
Location: This position can be based in SSF or Remote. Relocation benefits are not available.
The expected salary range for this position based on the primary location of SSF CA is $142,200 - $264,200 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
Benefits
Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
