About the team

The Law Enforcement Response Specialist is Turo’s primary point of contact for processing inbound law enforcement requests, including subpoenas, search warrants, court orders, and general inquiries. This role ensures lawful, timely, and well documented cooperation with law enforcement while protecting user privacy and platform integrity.

What you will do

• Triage, verify, and process inbound law enforcement requests, including search warrants, grand jury subpoenas, administrative subpoenas, and general inquiries, in accordance with the LER Triage Matrix and established SLA commitments.
• Execute data production and disclosure within the Disclosure Authorization Matrix, including business records certifications, Certificates of No Record, and sworn declarations under penalty of perjury.
• Document case activity, chain of custody, disclosures, and case closures in Resolver.
• Verify requestor identity through badge number, government email domain, or agency callback before any disclosure.
• Route non-LER matters, including civil subpoenas, lien holds, claims, and airport violations, to the appropriate team.
• Identify and escalate NDO situations, grand jury secrecy clauses, and content data requests requiring Legal review.
• Apply appropriate Dunlop and Sift account actions, including holds, bans, and case notes, at case closure in accordance with the NDO protocol.
• Provide same day notification to the CIU Senior Manager for all federal agency subpoenas and refer intelligence patterns indicating organized fraud or criminal activity to CIU.
• Maintain daily account monitoring and law enforcement communication for orders requiring an account to remain active, including 10 day expiry notifications.

Your profile

• 2+ years of related experience in Operations, Trust & Safety, Law Enforcement, or a similar environment.
• Working knowledge of legal process types, including search warrants, grand jury and administrative subpoenas, court orders, and NDOs, as well as the distinction between content and non-content data.
• Ability to accurately document case actions and clearly communicate disclosure decisions under legal and time pressure.
• Excellent written communication skills for law enforcement correspondence, business records certifications, and sworn declarations.
• Ability to adapt to and work across tools including Resolver, Dunlop, Sift, Kustomer, Google Workspace, SQL, and Microsoft Office.
• Strong organizational and prioritization skills with the ability to manage multiple concurrent requests while meeting strict SLAs.
• Commitment to high responsiveness, accuracy, confidentiality, and sound judgment.
• Demonstrates Turo’s operating principles through work product and day to day team interactions.

Bonus if you have

• Bachelor’s degree or equivalent practical experience.
• Familiarity with legal orders, including subpoenas, search warrants, and court orders.
• Experience processing law enforcement requests or working directly with law enforcement agencies.

For this role, the target base salary range in Phoenix is $50,000 - $60,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.

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Turo Recruiting Scam Alert:

We’ve learned that there are scammers targeting job candidates by impersonating Turo and its employees. We ask candidates to be careful of fraudulent job postings or suspicious recruiting activity during their job search, especially if they’re contacted through unofficial channels (such as Instagram, Telegram, MS Teams, etc.). In general, Turo interacts with candidates through our Careers page and via turo.com email addresses, and we don’t ask candidates for sensitive financial or personal info or request money as part of the hiring process (so an application fee or equipment costs). If candidates are not sure whether they’re dealing with an impersonator, they can contact Turo’s Recruiting Team at recruit@turo.com. Candidates can also report suspicious activity to the FTC or other appropriate authorities.

Turo AI Policy:

Turo may use AI-enabled tools to support our recruiting operations, including gathering information from candidates, drafting communications, helping with interview note-taking and assessment, and so on. These tools only supplement our team; all decisions to advance or hire candidates are made by Turo employees. While we welcome candidates to use AI-enabled tools to help prepare for their interviews, the use of such tools, including any AI chatbots or note-takers, is not permitted during live interviews or technical assessments. We want to see how you consider and solve problems in real-time, so interviews and assessments are all you (unless we indicate otherwise and ask you specifically to use an AI-enabled tool to answer a question). If during the application process you require the use of an AI-enabled tool as a reasonable accommodation for a disability, please let us know at PeopleOps@turo.com.

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees

• Employer-paid medical, dental, and vision insurance (Country specific)

• Retirement employer match

• Learning & Development stipend to invest in your professional development

• Turo host matching program

• Turo travel credit

• Cell phone and internet stipend

• Paid time off to relax and recharge

• Paid holidays, volunteer time off, and parental leave

• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us!  Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.  

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.