Emergent builds autonomous coding agents that replace traditional software development by generating, testing, and deploying production applications directly from plain-language intent. Our systems run in production at global scale and are used to build millions of real applications.
Since public launch, Emergent has crossed $100M in ARR and grown to over 10M users across 190+ countries. We're backed by Khosla Ventures, SoftBank, Google, Lightspeed, Prosus, Together, and Y Combinator.
We're solving the hard part of AI-driven software creation: correctness, reliability, security, and scale in real production systems. The team is built by repeat founders, Olympiad medalists, IIT & IIM alumni, and leaders from Google, Amazon, and Dropbox.
We're hiring builders who want ownership, speed, and impact at global scale.
**What You'll Do:**
- Lead and empower a high-performing team of support professionals handling both technical and non-technical tickets
- Build scalable support processes that improve throughput and reduce manual intervention, including automation of repetitive workflows through scripting
- Monitor and improve SLAs, response times, and customer satisfaction metrics by introducing data-driven improvements
- Collaborate closely with engineering and product teams to identify recurring issues, implement preventive fixes, and enhance product stability
- Mentor and upskill your team through technical coaching, process reviews, and hands-on problem-solving
- Continuously optimize operational efficiency by leveraging automation, analytics, and best practices to handle increasing ticket volumes effectively
- Own the support strategy from tooling and metrics to workflows and knowledge base development
**What We're Looking For:**
- 8+ years of experience, including 3+ years of team leadership or people management
- Good understanding of backend and frontend technologies (Python, SQL, React.js, MongoDB)
- Proven experience in SaaS or AI-driven products with a passion for solving user-facing challenges in fast-paced environments
- Demonstrated ability to analyze data, identify patterns, and implement long-term, scalable solutions
- Exceptional problem-solving, debugging, and process-design skills
- A hands-on leader who's comfortable jumping into technical issues when needed and guiding the team toward excellence
**You'll Have the Opportunity To:**
- Work with cutting-edge AI technologies while tackling novel analytical and operational challenges
- Shape the future of customer experience for AI products, designing scalable, human and automation hybrid support systems
- Drive continuous improvement in both people and processes, making support a key differentiator for Emergent
- Collaborate cross-functionally with some of the brightest minds in AI and engineering
**Why Join Us:**
- Work on one of the fastest-growing AI platforms
- High ownership and visibility role
- Competitive compensation and equity
**Benefits and Perks:**
1. Daily Meals: Lunch and Dinner provided
2. Family Insurance: 3 Lakhs worth of coverage for you and your family
3. Unlimited Paid Time Off: Take the time you need to recharge and come back refreshed
4. Flexible Working Hours: Work arrangements that fit your life and commitments
Let's build the future of software together.
Visa sponsorship is offered for this role.
