Are you ready to shape a better tomorrow?
AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.
If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.
If you want to shape a brighter future at AIA Digital+, please read on.
About the Role
Responsible for supporting specific functional / business areas in terms of information system needs
Roles and Responsibilities:
- Gather and document business requirements through workshops and stakeholder discussions.
- Analyze requirements and translate them into business capabilities and functional needs.
- Perform data analysis, mapping, and identify gaps or discrepancies.
- Prepare and maintain key project documents (e.g., requirements, specifications, test plans, user guides).
- Ensure all documentation is clear, structured, and high quality.
- Collaborate with architects and developers on solution design and PoC activities.
- Support GenAI chatbot development (document structuring, Q&A creation, accuracy improvement).
- Assist with documentation standards, taxonomy, and tagging for better AI and data usage.
- Act as a bridge between business and technical teams, including training and communication support.
- Manage requirement changes, follow SDLC processes, and take ownership of deliverables while continuously learning and improving.
- Use AI tools to assist in generating responsible deliverables. Validate content and ensure accuracy before releasing them to other stakeholders.
- Work with solution architects and developers to brainstorm high level solutions, support Proof of Concept (PoC) activities, e.g. UI/UX mock-up, prototype.
Job Requirements:
- Degree in AI or a related field.
- Possesses hands-on experience in artificial intelligence, including the use of pre-trained models and APIs (e.g., Azure OpenAI) for practical applications, etc.
- Strong ability to analyze, interpret, and communicate business information.
- Able to build effective relationships with clients and team members.
- Basic understanding of scripts, code, XML, or YAML (writing is a plus).
- Familiar with AI technologies and able to adopt and apply them to improve efficiency.
- Willing to work at client office (KL city center) as required.
- Exposure to web or mobile app development is an advantage.
- Knowledge of AI/analytics concepts (e.g., GenAI, LLMs, chatbot, ML, OCR, RAG) and tools (e.g., Figma) is a plus.
Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
