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Sepang, Selangor, Malaysia
Onsite
AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.
If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.
If you want to shape a brighter future at AIA Digital+, please read on.
About the Role
The Security Platform Operations & Engineering Specialist is responsible for the operation, maintenance, enhancement, and support of enterprise security platforms, including SIEM, SOAR, and Data Security solutions.Key Responsibilities
Security Platform Operations
• Manage day-to-day operations and administration of enterprise security platforms, including SIEM, SOAR, and Data Security platforms.
• Monitor platform health, service availability, performance, and capacity utilization.
• Perform proactive platform maintenance, system tuning, and health checks.
Platform Engineering & Automation
• Support platform deployment, upgrades, migrations, and patch management activities.
• Design, implement, and maintain integrations between security platforms and enterprise systems.
• Develop automation playbook to automate routine security tasks such as threat intelligence lookups, alert enrichment, incident response processes, and vulnerability scanning.
• Support onboarding of new data sources, use cases, and security technologies.
• Create and maintain technical documentation, operational manual, and standard operating procedure.
Incident & Problem Management
• Troubleshoot and resolve platform, infrastructure, integration, and data ingestion issues.
• Coordinate with internal teams, vendors, and external partners to resolve complex technical problems.
• Continuously track, monitor, and follow up on Incidents, Changes, and Problems throughout their lifecycle.
• Conduct root cause analysis (RCA) and implement corrective and preventive actions.
• Participate in major incident management activities and service restoration efforts.
Audit, Compliance & Governance Support
• Partner with Internal Audit teams to support audit activities.
• Provide audit evidence, operational documentation, system records, and technical explanations when required.
• Support remediation activities arising from audit findings and compliance assessments.
• Ensure security platforms operate in accordance with organizational policies, standards, and regulatory requirements.
Stakeholder Engagement
• Manage and fulfill user requests within agreed service levels.
• Provide technical support and consultation to BU security, infrastructure, and application teams.
• Collaborate with BU stakeholders on platform enhancements and operational improvements.
• Participate in project delivery and platform transformation initiatives.
Required Qualifications
Experience
• At least 2-3 years of experience in Information Security, Security Engineering, Security Platform Operations, System Administration, or Infrastructure Operations.
• Experience supporting enterprise-scale security platforms in production environments.
• Experience working within Incident, Problem, and Change Management processes.
• Experience supporting audit, compliance, or regulatory requirements is preferred.
Technical Skills
Security Platforms
• Hands-on experience with SIEM technologies, in-depth knowledge of Google SecOps (Chronicle) is highly preferred.
• Experience with SOAR technologies and security automation workflows, e.g. Chronicle, Splunk SOAR.
• Understanding of security monitoring architecture and log management concepts.
Infrastructure & Cloud
• Strong knowledge of Linux and Windows administration.
• Experience with Microsoft Azure services and cloud operations.
• Hands-on Kubernetes (K8S) administration and troubleshooting experience.
• Understanding of networking fundamentals, including DNS, TCP/IP, HTTP/HTTPS, Syslog, and security-related protocols.
Automation & Integration
• Experience in Python and/or PowerShell scripting.
• Experience with REST APIs based system integrations.
• Experience automating operational tasks and platform management activities.
• Experience leveraging AI-powered tools (e.g., Microsoft Copilot) to improve operational efficiency, automate repetitive tasks, accelerate troubleshooting, enhance documentation quality, and support platform engineering activities.
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Preferred Qualifications
• Experience with:
o Google SecOps, Splunk, QRadar SIEM & SOAR
o BigID Data Discovery
o ServiceNow
o Azure Administrator Operation
o Kubernetes Platforms
• Professional certifications such as:
o Security Certifications such as CISSP / CCSP.
o Azure Certifications such as SC-500, AZ-104
o CKA - Certified Kubernetes Administrator
o ITIL v4 Foundation Certification.
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Key Competencies
• Strong troubleshooting and analytical skills.
• Ability to work independently and manage multiple priorities.
• Proactively utilizes AI-powered tools to improve productivity, problem-solving, automation, and overall operational effectiveness.
• Strong ownership and accountability mindset.
• Excellent communication and stakeholder management skills.
• Ability to collaborate effectively across BU and cross-functional teams.
• Commitment to operational excellence and continuous improvement.
Build a career with us as we help our customers and the community live healthier, longer, better lives.
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