Innovate in Charlotte
Thank you for dedicating your time and talent to Lowe’s. We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below, we encourage you to apply!
Your Impact
The primary purpose of this role is to lead the development, integration, and ongoing execution of the IT Operational Resilience operating model, processes, tools, and delivery mechanisms. This includes responsibility for establishing execution rigor, reporting, enabling cross-functional alignment, and continuously improving the program to ensure strategic objectives translate into measurable business outcomes.
The role is responsible for driving alignment, resolving dependencies, and ensuring resilience initiatives operate as a coordinated enterprise capability rather than independent workstreams.
This role requires an expert understanding of the overlap between business and IT operations, organizational change, program delivery, and process optimization. The role operates with a high degree of autonomy.
This role leads the orchestration and integration of resilience initiatives, ensuring alignment across governance, architecture, service continuity, disaster recovery, technology operations, and adjacent resilience disciplines. This includes establishing governance mechanisms, operating cadences, delivery standards, and performance measures that enable predictable execution and continuous improvement.
Additionally, this role drives the maturity of the IT Operational Resilience program through improvements in tooling, data quality, process integration, reporting, and stakeholder engagement. This includes helping establish a scalable foundation for critical service resilience, technology continuity, disaster recovery, and resilience performance management.
This role supports executive engagement through development of clear, actionable, and data-driven insights regarding program performance, risks, dependencies, maturity, and progress against strategic objectives.
What You Will Do
Lead cross-functional integration efforts across business continuity, and enterprise technology organizations.
Develop and mature the IT Operational Resilience operating model, including governance structures, delivery frameworks, performance metrics, and stakeholder engagement processes.
Drive adoption and optimization of resilience tooling, data management practices, and technology integrations to improve program effectiveness and scalability.
Develop executive-level reporting, dashboards, and performance measures that provide visibility into resilience capabilities, risks, priorities, and program maturity.
Partner with leaders across technology and business functions to define and implement sustainable processes that strengthen resilience capabilities and improve organizational readiness.
Lead continuous improvement initiatives focused on operational efficiency, process simplification, automation, and resilience program maturity.
Minimum Qualifications
Bachelor’s degree in computer science, computer information systems (CIS), engineering, business administration, cybersecurity, or related field or equivalent years of experience in lieu of education requirement, if applicable
6 years of experience in information security
Preferred Qualifications
Experience leading large-scale, cross-functional transformation programs within complex technology organizations
Experience designing, implementing, or improving operating models, governance frameworks, delivery processes, or enterprise capabilities.
Demonstrated success influencing leaders and stakeholders across multiple organizations without direct reporting authority.
Experience leading enterprise process improvement, organizational change, service management, or technology transformation initiatives.
Experience developing executive communications, strategic roadmaps, performance metrics, dashboards, and governance reporting.
Experience with enterprise platforms such as ServiceNow, LogicGate, CMDB platforms, GRC solutions, or similar workflow and data management technologies.
Strong understanding of IT operational resilience, business continuity, disaster recovery, service continuity, technology operations, or technology risk management concepts.
Experience managing complex interdependencies across multiple teams, programs, or technology domains.
Exceptional communication, facilitation, stakeholder management, and organizational leadership skills.
Ability to operate effectively in highly ambiguous environments while driving alignment, decision-making, and measurable outcomes.
Benefits
401k with up to 4.25% match
Bi-annual Cash Bonus
Discounted Employee Stock Purchase Plan (15% discount of strike price)
Tuition-Free Education
10-week Maternity/Parental Leave
10% Associate Discount
For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.