Lead Area Health Information Specialist

📍 Location: Mount Holly, NJ
🚗 Work Model: On-Site with some travel (Local travel required)
🕒 Schedule: Monday–Friday | 8:30 AM – 5 PM | EST
💼 Status: Full-Time
⚠️ Requisition Priority: Urgent 

Position Overview

We are seeking a Lead, Area Health Information Specialist to support Release of Information (ROI) operations . This is a fully on-site, traveling role that requires regular presence at assigned facilities to ensure operational continuity, staff support, and client satisfaction.

This role is ideal for a dependable, hands-on leader who thrives in fast-paced healthcare environments, is comfortable traveling locally between sites, and can step in to provide leadership, coverage, and guidance as needed.

The Area Lead serves as a key liaison between client sites, HIM/ROI staff, and internal leadership, while maintaining high standards of compliance, productivity, and service delivery.

💼 What You’ll Do

The Area Lead plays a critical role in supporting daily ROI operations while serving as a leader, mentor, and point of escalation for staff and clients. Responsibilities include:

• Provide consistent on-site coverage at assigned facilities based on operational needs
• Support ROI operations across Baltimore and Montgomery County sites, including hospitals and clinics
• Serve as a primary point of contact between client stakeholders and internal leadership
• Assist with onboarding, training, mentoring, and workflow support for HIS staff
• Communicate staffing needs, coverage gaps, volume changes, and site challenges proactively
• Support productivity, quality, and service improvement initiatives
• Accurately process medical record and ROI requests while maintaining strict confidentiality
• Manage high-volume inbound and outbound calls from patients, providers, and authorized requestors
• Handle fax, mail, and electronic ROI workflows, including logging and tracking requests
• Review, date-stamp, and upload requests into HealthSource
• Monitor fax queues, shared drives, and email inboxes to ensure timely processing
• Create encrypted CDs/DVDs and maintain proper documentation
• Assist walk-in patients by verifying identity and processing disclosures
• Monitor and complete patient transfers throughout the workday
• Ensure full compliance with HIPAA, privacy regulations, and client-specific policies
• Maintain working knowledge of site-specific workflows and systems
• Support continuity of coverage and minimize operational risk across all assigned sites
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.
• To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc.  Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis.  Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

⭐ What We’re Looking For

We’re seeking someone who is:

• Motivated to lead and grow in an Area Lead role
• Professional, dependable, and service-oriented
• Reliable and punctual — attendance is critical
• Comfortable working fully on-site while traveling locally between facilities
• A strong communicator with both clients and internal teams
• Highly organized and able to manage competing priorities
• Willing to lead by example and support staff in real time
• Experienced in healthcare, HIM, or ROI environments

🎓 Requirements

• High School Diploma or GED required
• Prior healthcare, HIM, medical records, or ROI experience required
• Experience with ROI workflows and EMR systems required
• Lead or supervisory experience preferred
• Ability to travel locally between sites
• Proficiency with computers, email systems, and standard office equipment
• Ability to maintain strict confidentiality and adhere to HIPAA regulations