Lead Business Analyst (ServiceNow)

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow?  A  position at Xcel Energy could be just what you’re looking for.

Position Summary

The Lead Business Analyst (ServiceNow) is responsible for leading work within or across end-to-end solution lifecycle. They hold accountability for meeting business needs, supporting business strategy, and ensuring IT solutions have sound operation. They provide in-depth knowledge of the business needs, business processes, and corresponding solutions. They provide technical guidance in partnership with cross-organizational team members to ensure solutions align with architecture and IT strategy. They are a key contact to business, customer and stakeholder groups for their respective domain, helping ensure business needs and corresponding value and risk are well represented.

Essential Responsibilities
 

Strategic Business Partnership

• Develop and maintain trusted relationships with business stakeholders, process owners, and technology partners.
• Collaborate with leadership teams to align business priorities with platform strategy and roadmap objectives.

Requirements Management & Business Analysis Leadership

• Lead discovery workshops, stakeholder interviews, and requirements gathering activities.
• Translate complex business needs into well-defined:
  • Epics
  • Features
  • User Stories
  • Functional Requirements
  • Process Flows
  • Acceptance Criteria
• Ensure requirements are complete, clear, testable, traceable, and aligned with business value objectives.
• Drive consistent requirements management practices across projects and product teams.
• Establish and maintain standards for documentation quality and delivery readiness.

ServiceNow Advisory & Platform Consultation

Provide consultative guidance across the ServiceNow platform including:

• IT Service Management (ITSM)
• HR Service Delivery (HRSD)
• IT Operations Management (ITOM)
• CMDB & Service Mapping
• Strategic Portfolio Management (SPM)
• Security Operations (SecOps)
• Employee Center
• Service Catalog
• Knowledge Management
• Automation & Integration Capabilities
• AI / Now Assist Solutions

Agile Product Delivery Support

• Support Product Owners and platform leadership in backlog management and prioritization activities.
• Ensure stories meet Definition of Ready standards before entering development.
• Participate in sprint planning, demonstrations, retrospectives, and release readiness activities.
• Collaborate with development teams throughout delivery to ensure business intent is preserved and outcomes are achieved.

BA Practice Leadership & Mentorship

• Serve as a leader within the Business Analysis community supporting the ServiceNow platform.
• Develop and maintain standardized onboarding practices for Business Analysts.
• Mentor and coach junior and mid-level Business Analysts.
• Promote knowledge sharing, best practices, and continuous improvement.
• Establish consistent BA methodologies, templates, governance practices, and stakeholder engagement models.
• Foster collaboration across product teams and delivery organizations.
   

Minimum Requirements

• Bachelor’s degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position.
• Seven years of related functional experience.
• Experience with project or product delivery practices, including SDLC, Agile, and Waterfall.
• Demonstrated ability to recommend innovative solutions to meet business needs.
• Ability to drive continuous improvement through lean and agile practices.
• Demonstrated in-depth knowledge of end-to-end process and system capabilities, as well as industry standards and emerging technologies and methods.
• Strong understanding of technical, functional, and operational details of respective solutions.
• Strong problem-solving and analytical skills.
• Demonstrated ability to build functional and technical subject matter expertise, as well as process and tools expertise, and drive consistency in processes.
• In-depth knowledge or the ability to quickly attain expertise on core IT components within the respective domain.
• Excellent communication skills, effective with varying organizational levels and skill sets, and able to translate between technical and non-technical concepts.
• Excellent relationship management and collaboration skills, with a track record of working cross-organizationally to drive innovation and business results.

Preferred Requirements

• Business Analyst Certification
• ITIL Foundation Certification
• ServiceNow Business Analyst Certification
• Agile or Scrum Certification

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.

Non-Bargaining

The anticipated starting base pay for this position is: $118,000.00 to $140,000.00 per year

This position is eligible for the following benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation.  You will not be penalized for redacting or removing this information.

Deadline to Apply: 07/24/26

EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)

All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.

 

ACCESSIBILITY STATEMENT

Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.