At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Technology Product & Platform ManagementJob Sub Function:
Business Systems AnalysisJob Category:
People LeaderAll Job Posting Locations:
Santa Clara, California, United States of AmericaJob Description:
Johnson & Johnson is recruiting for a Lead Business Systems Analyst, MONARCH.
About MedTech
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
Job Description
The primary purpose of this role is to lead business systems support for the MONARCH business across service, quote-to-cash, and commercial processes by partnering cross-functionally to optimize systems and improve process performance. This position spans CRM, ERP, and related platforms, including Salesforce, Microsoft Dynamics, SAP, CPQ, and other business systems. The Lead Business Systems Analyst will drive standardization, enhance efficiency, implement and/or oversee feature enhancements and defect resolution, and provide leadership for licenses, fees, and system governance. This role will also serve as a key business partner, working closely with IT and cross-functional stakeholders to align systems capabilities with business needs and strategic priorities.
This role requires strong capabilities in requirements gathering, process analysis, process improvement, user needs assessment, stakeholder coordination, and user acceptance testing. The ideal candidate will serve as a business process expert for MONARCH, leading business representation in major Johnson & Johnson IT initiatives such as Butterfly and Transcend by gathering requirements, organizing subject matter experts, and translating business needs into scalable system and process solutions. The role requires a balance of technical aptitude, business acumen, and customer focus to deliver practical, efficient tools and workflows that support the business.
Core Job Responsibilities:
Lead cross-functional partnership with service, quote-to-cash, commercial, and other teams to gather requirements, document current- and future-state processes, and drive standardization and business systems improvements.
Oversee and enhance key business systems, including Salesforce, Microsoft Dynamics, SAP, CPQ, and other platforms used across the MONARCH business.
Lead coordination with IT, SAP, and other technical teams to prioritize enhancements, deploy new functionality, resolve system defects, and manage release activities, including testing, production validation, and user readiness.
Provide leadership for business systems governance and administration, including user access, licenses, process documentation, configuration coordination, and alignment with security, compliance, and audit requirements.
Oversee data quality, reporting, and integration performance by monitoring process issues, driving root-cause resolution, and coordinating corrective actions with business and technical teams.
Lead coordination and management of external vendor products and support, including partners such as Cognizant, ProntoForms, and other third-party providers, to streamline costs and deliver solutions aligned with business needs.
Ensure business systems needs are reflected in budgeting processes and lead related financial and procurement activities, including CAPEX requests, purchase orders, and ongoing license or support costs.
Serve as a business process expert for MONARCH in major Johnson & Johnson IT initiatives, including Butterfly and Transcend, by leading requirements gathering, understanding user needs, and organizing the appropriate subject matter experts across functions.
Lead user acceptance testing, training, change management, and communications related to system updates, enhancements, and new business processes.
Other related duties as assigned.
Qualifications
Bachelor’s degree required, preferably in business, information systems, engineering, or a related field.
Minimum of five years of experience in a business analyst, business systems analyst, or similar role required, including experience leading cross-functional initiatives; experience supporting service, commercial, or quote-to-cash processes preferred.
Experience supporting business systems such as Salesforce, Microsoft Dynamics, SAP, CPQ, or similar CRM and ERP platforms required.
Demonstrated experience in requirements gathering, process mapping, gap analysis, user acceptance testing, and cross-functional stakeholder leadership required.
Experience partnering with IT and technical teams to prioritize enhancements, lead system changes, and resolve process or system issues required.
Strong organizational skills with the ability to manage multiple priorities, maintain attention to detail, and drive execution required.
Strong communication and collaboration skills, with the ability to influence effectively across functions and organizational levels, required.
Experience supporting large-scale enterprise or IT transformation initiatives preferred.
Relevant certifications in Salesforce, Microsoft Dynamics, SAP, CPQ, or related platforms preferred.
Experience in a medical device, healthcare, or other regulated environment preferred.
Experience with reporting, dashboards, analytics, data quality, or process documentation preferred.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.
Required Skills:
Preferred Skills:
Analytical Reasoning, Business Requirements Analysis, Coaching, Compliance Management, Critical Thinking, Developing Others, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, Network Configuration Management, Operating Systems (OS), Performance Measurement, Scripting Languages, Software Development Management, Systems Analysis, Systems Development, Systems Management, Technologically Savvy
The anticipated base pay range for this position is :
Salary Range $109,000 - $174,800 Bay Area OnlyAdditional Description for Pay Transparency:
Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits