THE OPPORTUNITY
To lead and support the effective execution of change initiatives across the Foundation by partnering with initiative owners, shaping tailored change approaches, and activating a network of agility ambassadors to drive adoption and engagement. This role also contributes to building enterprise-wide change capability and supports the continuous improvement of the Foundation's change management practices.
WAYS YOU CAN CONTRIBUTE
Enablement initiatives Change
Change Strategy & Planning
- Support the design and execution of change enablement strategies that align with initiative goals and desired outcomes.
- Develop sustainment plans to drive long-term adoption of change initiatives.
- Establish success metrics and monitor performance to measure change effectiveness.
Stakeholder Engagement
- Conduct stakeholder analysis and mapping to inform change impact assessments.
- Design and deliver tailored engagement plans to build stakeholder readiness and commitment.
- Facilitate change-related engagements (e.g., steerco, roadshows, all-in sessions, agility network meetings, and focus groups) to communicate project updates, capture feedback, and foster buy-in.
Leadership Alignment
- Drive leadership alignment and commitment by engaging senior leaders (GMT) and sponsors to build a shared understanding of the change vision, priorities, and desired outcomes.
- Equip and enable leaders as champions through coaching, communication tools, and structured forums that strengthen their ability to model and cascade change effectively.
- Foster collective accountability by facilitating collaboration, addressing gaps, and ensuring leaders are visibly engaged and aligned in supporting change adoption.
Communication & Training
- Partner with the PAC team to design and implement communication plans that drive awareness and adoption.
- Collaborate with Learning & Development to design targeted learning paths that build knowledge and skills.
- Ensure consistent, clear messaging across all channels and stakeholder groups.
- Establish and maintain feedback loops throughout the change implementation cycle to continuously improve effectiveness.
Agility Ambassadors
- Identify and coach agility ambassadors to act as change champions.
- Monitor agility ambassadors' engagement and provide ongoing support to strengthen their role as change enablers.
Adoption & Sustainment
- Develop and maintain adoption dashboards to track change adoption post go-live.
- Provide adoption insights to leadership, highlighting progress and areas requiring additional focus.
- Design and execute action plans to address adoption gaps and ensure long-term sustainment of change.
Enterprise Change Enablement
- Act as thought partner and ally on the design and implementation of the change enablement operating model.
- Proactively identify and analyze enterprise-level lessons learned and insights.
- Contribute to identifying and mitigating enterprise-level change risks.
- Support documentation and knowledge management.
- Contribute to enterprise change capability building through knowledge sharing and recommending capacity-building initiatives.
- Contribute to enterprise planning.
- Represent the change enablement team in enterprise forums, presenting materials and facilitating discussion as relevant (and upon request).
- Promote a culture of agility, resilience, and innovation.
WHO YOU ARE
- Bachelor's degree in Organizational Development, Business, Psychology, or a related field.
- Certification in Prosci, ACMP, or similar frameworks preferred.
- Minimum 10 years of experience in change management or transformation leadership.
- Proven track record of contributing to enterprise-wide change initiatives.
- Exceptional communication, facilitation, and stakeholder management skills.
- Strong analytical mindset with the ability to translate data into action.
Technical Competencies
- Advanced knowledge of project management tools (e.g., MS Project), team management tools (e.g., Asana), and MS Suite (Word, PowerPoint, and Excel); PMP is advantageous.
- Proficiency in structured change methodologies (e.g., Prosci ADKAR, Kotter, Lewin, Agile change approaches).
- Fluent in English required. Ability to speak French and/or local language(s) is an asset.
Other Competencies (Leadership, Behavioral)
- Detail-oriented, methodical, and process-oriented to produce and deliver high-quality results consistently and effectively.
- Ability to link change initiatives to business strategy and outcomes.
- Understanding organizational dynamics, culture, and political landscapes.
- Commercial awareness to assess business impact of change.
- Capability to coach sponsors and leaders on their role in change.
- Strong facilitation and presentation skills.
- Competence in driving capability-building initiatives (training, upskilling, coaching).
- Empathy and resilience in supporting people through uncertainty.
- Comfort in managing multiple change initiatives simultaneously.
- Ability to define and track adoption metrics and change readiness indicators.
- Analytical skills to interpret feedback, pulse surveys, and performance data.
- Use of insights to refine change interventions.
- Strong collaborator and relationship builder who can establish trust, respect, and credibility to co-create solutions across a range of stakeholders.
- A highly analytical problem-solver and critical thinker who can define root cause, evaluate alternatives, and find solutions effectively.
- Exceptional ability to listen actively to understand needs and provide/receive constructive feedback.
- Resilient, intrapreneurial, and flexible mindset comfortable working in a dynamic and ambiguous environment.
- Service mindset for responsiveness to requests and striving towards becoming a trusted business partner to drive common Foundation goals.
- A team player with strong self-direction balanced with a collaborative and creative approach, with the ability to work under minimal supervision.
- Agile, adaptable, and able to execute a range of job duties and changing priorities.
- Possesses excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures and support a culture of change.
- Possesses professional maturity, sensitivity with different cultures, and impeccable integrity.
- Alignment and commitment to Foundation mission and values.
- Flexible to travel to Country Offices within Africa and Canada, as required.
Contract Duration: 12 Months
Start Date: Immediately
The Mastercard Foundation values the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone.
Completion of satisfactory business references and background checks are essential conditions of employment.
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