Lead Clinical Medical Assistant

The Lead Clinical Medical Assistant supports the Clinical Supervisor in overseeing daily clinical operations and serves as a key resource and leader for the Medical Assistant team. This position serves as a role model in demonstrating sound judgement, maintaining professionalism, and supporting the Clinical Supervisor in maintaining a safe, efficient, and patient centered environment.

This position helps ensure patient flow, consistent clinical standards, accurate documentation, and compliance with organizational policies and procedures. Provides day-to-day guidance, training, and support to clinical staff while maintaining a strong focus on patient care and service excellence. 

Key Responsibilities: 

• Serve as a clinical resource and point of contact for Medical Assistants and clinical support staff. 

• Assists the Clinical Supervisor with daily coordination of clinical operations and workflow. 

• Monitor patient flow and help identify and resolve operational or clinical workflow issues. 

• Provide guidance, coaching, and support to Medical Assistants to promote consistent performance and adherence to established standards. 

• Assist with onboarding, orientation, training, and competency assessment of new clinical staff. 

• Support implementation and maintenance of clinical policies, procedures, and best practices. 

• Help ensure exam rooms, equipment, supplies, and clinical areas are properly maintained and prepared for patient care. 

• Monitor compliance with infection prevention, safety, documentation, and regulatory requirements. 

• Assist with staff scheduling, coverage, and workflow assignments as directed by the Clinical Supervisor. 

• Perform and oversee appropriate clinical duties within the scope of practice of the Medical Assistant role. 

• Promote accurate and timely documentation in the electronic medical record. 

• Assist providers and clinical staff with patient care, procedures, and coordination of services. 

• Identify performance, workflow, or patient-care concerns and communicate them promptly to the Clinical Supervisor. 

• Participate in quality improvement initiatives, audits, and clinical process improvement projects. 

• Promote a positive, professional, and collaborative work environment. 

• Provide exceptional patient service and model appropriate communication and professionalism. 

• Perform other duties and responsibilities as assigned by the Clinical Supervisor or leadership. 

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