Location:
4910 Tiedeman Road, Brooklyn Ohio
Job Summary
The Lead Service Officer is responsible for either closing or servicing moderate to highly complex commercial loans, both real estate and non-real estate secured, syndicated, or non-syndicated in accordance with credit approval, risk management and loan documentation. Responsible for providing superior client service, proactively driving the process, collaborating with line of business and third parties, and adhering to specific procedures to identify items/conditions to be satisfied. Adheres to all KeyBank and regulatory compliance procedures, including but not limited to OFAC, Patriot Act, Beneficial Owner, and Flood, and adheres to all internal procedures and controls. Participate in and lead special projects as needed.
Essential Functions
- Working knowledge of business requirements of clients and loan related transactions and other related applicable products in a high-volume environment; provides expertise to others.
- Identify, analyze, and balance gray areas of risks/exceptions, provide solutions and/or elevate to obtain appropriate approvals as necessary, and communicates issues to management and/or LOB as needed; understands the importance of balancing service and risk.
- Intermediate to expert understanding of role specific systems utilized which requires strong data integrity and attention to detail.
- All pre- or post-closing services for assigned portfolio of moderate to highly complex loan structures.
- Proactively drive the process through collaboration, communication, and a focus on client centricity with all parties; work seamlessly with the LOB, other internal partners, third parties, bank groups/syndications, etc.
- Independently manage assigned work with limited oversight from manager; offer assistance to others as time permits.
- Assist or lead projects and initiatives (e.g. enhance commercial lending platform) and offers suggestions to support a continuous improvement mindset.
- Experience and understanding of legal documentation for role specific requirements ensuring conformity to credit approval and Key's policy and procedures, and/or to execute requirements per the terms of the documents.
- Initiates and is accountable for fiduciary responsibilities for various monetary transactions and general ledger accounting including advances, payments, closing fees. Expert knowledge of procedures and policy's related to all requirements for funds movement.
- Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
- Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
Education
- Bachelor's Degree (preferred) or equivalent work experience (required)
Work Experience
- 2+ years of related job experience; preferable in banking and or commercial real estate
- Previous commercial loan experience, preferred
Skills
- Understanding of commercial lending concepts
- Proficiency in commercial loan documentation and closing
- Strong solution-oriented and problem-solving skills
- Excellent problem-solving and decision-making skills
- Demonstrated decision-making ability
- Excellent interpersonal skills; demonstrated strong written and verbal communication skills
- Proven ability to prioritize and handle multiple tasks in a high-volume environment
- Effective planning and organizational abilities; high attention to detail
- Ability to manage multiple tasks in a high-volume environment
- Proficiency in Microsoft Excel, Word, PowerPoint, and OneNote
- Familiarity with commercial banking systems (LoanIQ, SalesForce, LaserPro, DocuSign, BOS)
- Deliver distinctive personalized service to external and internal clients
Core Competencies
- All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.
Physical Demands
- General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
Work Location Category
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $57,000.00 - $87,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 11/21/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
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