Site Operations Department

The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. The team is staffed 24 x 7 onsite with Critical Facility Engineers (CFEs) on each shift. 

This team is the face of Vantage to our customers and the first line of defense regarding the uptime of our campus as well as the performance of our customer installations. Using a Critical Maintenance Management System (CMMS) to plan and track work needed, the Site Operations department performs all preventative and corrective maintenance. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure. This is a team that does most of the actual work versus calling upon vendors. As a result, we provide superior service that is faster and more cost effective.

Position Overview  

This role will work at one of our data center campuses in Phoenix, AZ.

We are looking for a Lead Critical Facilities Engineer who knows what best-in-class service looks like and can make that a reality. This role is an important member of our facilities team where we manage some of the most efficient and cost-effective data center facilities in the industry. 

The successful candidate for this role will lead and work with a team of other electrical and mechanical-focused engineers performing maintenance and repair for our data center infrastructure. We take our customer requirements for uptime seriously and keep our facilities maintained to a very high standard to insure uninterrupted service for our customers. 

If you enjoy working on critical data center systems (UPSs, PDUs, Diesel Generators, ATS equipment and Building Controls), as well as industrial electrical equipment and systems that include power distribution components/wiring, electronic components and lighting systems. If you know the importance of getting it right the first time and not disrupting mission critical data centers. If you enjoy delighting customers with superior service and you have the desire and ability to do so, then please read on! 

Essential Job Functions 

• Coordination of work efforts/task to ensure seamless operations on shift and between all shifts 

• Primary escalation point for on shift CFE’s 

• Assign tasking to on shift CFE’s 

• Responsible for driving high level task/projects to completion

• Support, creation, and review of MOP/SOP/EOP’s for critical work effort evolutions

• Work under limited supervision, both independently and within a team environment

• Manage multiple one-time and/or ongoing projects

• Respond to safety and emergency situations and maintain a safe and secure work environment

• Use discretion and judgment in organizing workflow and adapting as priorities are modified due to a changing environment

• Frequent contact with employees at all levels of the organization; frequent external contact with vendors

• Perform additional duties as assigned by management

Duties 

• Operate, perform maintenance and service repairs on critical Data Center systems (UPS, PDU, Diesel Generators, ATS equipment and Building Controls, Chillers, CRAH, ETC) 

• Develop reliability reports to ensure availability and capacity targets are achieved and maintained with 100% uptime 

• Coordinate, and oversee all maintenance vendors to ensure personnel safety, protect the Facility’s critical equipment, and maintain power to the critical load 

• Create required MOPs (Method of Procedure), SOPs (Standard Operating Procedures) and EOPs (Emergency Operating Procedures) to ensure all maintenance activities are performed in accordance to them 

Job Requirements 

• Minimum 8 years, 10+ years preferred, of “hands on” experience with the maintenance and repair of industrial electrical and mechanical systems in mission-critical facilities to include; emergency generators (Generators, Fuel Delivery systems and Parallel Switchgear), electrical distribution (MV/LV switchgear and associated controls), critical and essential PDUs, UPS, switchgear, HVAC, air handling units, computer grade cooling systems, and building monitoring/control systems

• Demonstrate knowledge in operating, maintaining, repairing, inspecting and testing critical electrical distribution systems, HVAC systems and building management/automation equipment 

• Ability to read commercial building blueprints and understand electrical single lines and schematics 

• Knowledge of commonly-used concepts, practices, and procedures related to mechanical & electrical systems needed to run data centers 

• Technical Writing skills and experience; as well as creating, coordinating, updating and/or modifying MOPs/SOPs/EOP’s for critical facilities equipment, to include supporting new systems and researching technical requirements 

• Work experience in the electrical or mechanical field is highly desired.  Strong emphasis on technical skills/training, with intent to obtain license within a reasonable time

• May be required to complete formal training in an area of specialty, such as UPS maintenance

• Candidates must possess reliable transportation for reporting to work for shifts, or emergencies

• Travel is expected to be less than 5%, occasionally for training purposes

• Potential employees must complete a background check successfully 

Physical Demands and Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand 1/3 – 2/3 of the time

• Ability to walk 1/3 – 2/3 of the time

• Ability to sit 1/3 – 2/3 of the time

• Ability to climb and balance 1/3 – 2/3 of the time

• Ability to stoop, kneel, crouch and crawl 1/3 – 2/3 of the time

• Ability to reach with hands & arms 1/3 – 2/3 of the time

• Ability to smell, talk & hear

• Ability to use hands to type, handle & feel

• Ability to reach with hands and arms

• Ability to see at close and distance ranges and the ability to see color

• Must be comfortable working in a high stress, fast paced environment with shifting priorities

• Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support

• Ability to lift up to 50 pounds 1/3 of the time

Additional Details

• This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits

• Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.

• Work week: Front Half - Sunday to Wednesday or Back Half - Wednesday to Saturday

• Shift: 4x10s

  • Days: 6:00am - 4:00pm

  • Swings: 2:00pm - 12:00am

  • Graves: 10:00pm - 8:00am

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