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The Senior Security Specialist serves as the first line of defence for security-related communications received by the organisation on the generic security mailbox. The role performs advanced investigations of the security related communications, drives process improvement initiatives and serves as a primary escalation point for the complex mailbox related security incidents.
The Senior analyst performs initial threat assessments, validates suspicious activity, identifies phishing attempts, investigates suspicious emails and attachments, and escalates security incidents to appropriate cybersecurity teams. The role requires strong analytical skills, attention to detail, customer service focus, and adherence to established security procedures and service levels.
The Senior Analyst also plays a critical role in mentoring analysts, ensuring quality assurance, developing operating procedures, and driving operational excellence.
Key Responsibilities
Mailbox Monitoring & Triage
- Continuously monitor Target’s primary security mailbox and take necessary actions on the incoming emails according to the severity.
- Investigate and handle the initial escalations that have been raised from the security mailbox incidents and issues.
- Act as a primary coordinator between various stake holders and the Triage to handle the incidents and issues that have been called out.
- Review incoming submissions and alerts. Review the incoming alerts and submissions and allocate / take action accordingly.
- For any periodic security reports, channelize them or guide them in the right direction.
- Prioritise requests based on risk and severity from the generic security mailbox.
- Ensure adherence to response SLA’s that could vary according to the severity of the email.
- The role would involve initial screening, categorization, routing, and deeper investigation of the emails in the security mailbox.
Security Analysis
- Analyse phishing submissions that have been performed.
- Investigate suspicious email activity.
- Perform a root cause analysis for the serious issues that have been triggered through the mailbox.
- Support and coordinate with the stakeholder teams to contain the threats.
- Review suspicious links and domains that are part of the emails and take appropriate action.
- Assess suspicious attachments and take action or inform the right security teams to take action.
- Validate reported security concerns by involving the teams within security and initiate an action on the concerns.
- Identify indicators of compromise (IOCs) that may affect Target.
- Ensure accurate documentation of serious cases and drive it for closure.
- Respond to security-related inquiries.
- Educate users on security best practices.
- Provide clear guidance to reporters.
- Maintain professional communication standards.
- Escalate incidents according to severity.
- Coordinate with Cyber Defence teams.
- Engage Incident Response teams when required.
- Ensure critical incidents receive immediate attention.
- Contribute to knowledge articles.
- Identify recurring attack patterns.
- Recommend process improvements.
- Participate in team training activities.
- Experience in MS Office 365/ Security + / Certified SOC Analyst
Security Knowledge
- Email security fundamentals, basic knowledge of fundamentals of security associated threats through emails.
- Phishing techniques used against organization and knowledge how to handle it and take action on those phishing attempts.
- Malware fundamentals and Social engineering attacks.
- Looking for someone with analytical thinking and good communication skills with ownership and accountability.
Experience
Preferred
- 3-4 years of cybersecurity experience
- Experience in SOC or security operations or security mailbox management for a large organization.
- Experience handling phishing and security investigations is preferred
- Worked heavily towards metrics/SOP/KPI’s in a large team and focussing on results.
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