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New York, New York, United States
Onsite
Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world’s best restaurants and their customers.
Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine. Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry.
At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees.
We have passion for our product – committed to our mission and instinctively think like and go the extra mile for our customers. We are elite performers – striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit. We make others better – taking initiative to elevate others, giving and receiving feedback, and championing a culture of growth. We hold one another accountable to living out our talent principles as we march together to achieving our mission.
About the Job
Blackbird is building a small, high-leverage Strategy & Growth team, and the Lead Analyst is its analytical core. The function decides where Blackbird should grow, how it should grow, and where it should invest growth resources. The Lead Analyst owns how those decisions get measured: the metrics, the models, and the experiments that show whether a growth initiative is working and what to change.
You will report to the Head of Strategy & Growth and work alongside a Strategy & Operations Manager. The role is hands-on and carries real ownership. You will define the metrics the company runs on, build the marketplace models behind major growth initiatives, and set the analytical bar for the function.
Responsibilities
Own Blackbird’s growth measurement framework. Define the success metrics, guardrails, and targets for each major growth initiative, then measure performance, validate assumptions, and flag the gaps.
Build and maintain the analytical layer behind the Cockpit, market scorecards, and growth ROI reporting that leadership and the Board rely on.
Turn open-ended strategic questions about where to grow next and which investments are paying off into clear, defensible analysis and recommendations.
Build the models that drive both sides of the marketplace: restaurant composite scoring, market and neighborhood targeting, customer and behavioral segmentation, and Fly Load and lifecycle value models.
Identify which restaurants and customers create the most long-term value and which behaviors strengthen the marketplace flywheel across TPV, MPU, DPU, retention, and Fly Load growth.
Stand up the experimentation framework that lets Growth learn quickly, with a high bar for statistical rigor and causal measurement.
Partner with Product, Engineering, Marketing, and Restaurants to instrument initiatives, define the data we need, and read out results.
Build lightweight tooling and automation with Product and Engineering to speed up analysis and cut manual reporting.
Requirements
8+ years in analytics, data science, growth analytics, or a quantitative strategy role, ideally at a high-growth marketplace, fintech, payments, or consumer tech company.
Expert SQL and a strong analytical toolkit in Python or R for modeling, segmentation, and experimentation, including the ability to write and optimize complex queries over large datasets.
A track record of turning messy data into decisions that moved a core business metric, with the judgment to know which metric matters.
Deep experience with experimentation and A/B testing, plus causal measurement methods such as incrementality and holdouts.
Fluency in marketplace, growth, and unit-economics concepts such as TPV, retention, LTV, ROI, and cohort analysis.
Experience with BI tools such as Amplitude, Looker, Mode, or Metabase.
Clear communication with senior audiences, with the ability to take an analysis from the numbers to a recommendation leadership can act on.
Comfort working with autonomy and ambiguity on a founding team.
Nice to Haves
Experience building or owning a metrics layer or BI environment such as Metabase, Looker, or dbt.
Background in management consulting, corporate strategy, or a strong growth or analytics team.
Experience with incentive design, pricing, or paid-acquisition measurement.
Experience in the restaurant or hospitality industry, or familiarity with crypto and token-based loyalty economics.
Pay Transparency Notice & Benefits
Depending on your work location and experience the target annual salary for this position is: $165,000 - $180,000 USD. This does not include the variable or equity components of the overall compensation package. Disclosure in accordance with New York City’s Pay Transparency Law.
Full time offers from Blackbird may also include stock options, benefits (including medical, dental, vision, flexible time off, 401(k)), and some not-so-standard, extra-fun perks, subject to applicable taxes and based on eligibility.
Blackbird Labs is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Blackbird will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. For US applicants, you may view the Know Your Rights notice here. Additionally, Blackbird participates in the E-Verify program.
Join us and find out what the best work of your career could look like here at Blackbird.
