Provides advanced onsite data center security operations and technical security support across critical data center environments within one or more assigned metros. Supports site-level execution, scheduling, staff resourcing, escalation support, and operational readiness while helping coordinate day-to-day priorities and execution quality. Serves as a lead onsite resource for incident response, customer escalation support, and day-to-day guidance, helping maintain system uptime, contractual performance, and customer trust.
JOB RESPONSIBILITIES
Security Operations Execution
- Support day-to-day onsite data center security operations across assigned critical environments in alignment with established procedures, standards, and site requirements.
- Help coordinate day-to-day site priorities, execution needs, and operational support activities to maintain safe, secure, and reliable site operations.
- Reinforce standardized execution by helping ensure work is completed in accordance with established workflows, procedures, and escalation expectations.
- Support site continuity by identifying operational issues, helping prioritize response needs, and coordinating follow-through through appropriate channels.
- Communicate operational risks, recurring issues, and support needs in a timely and effective manner to maintain disciplined execution and customer trust.
- Work closely with site teams and broader security partners to support operational continuity, execution quality, and site readiness.
Security Systems Support & Maintenance
- Perform advanced troubleshooting, repair, replacement, and preventive maintenance for physical security components such as readers, cameras, door hardware, and related field devices.
- Support coordination of more complex troubleshooting involving device communication, cabling, termination, Windows-based systems, networking, and related security system dependencies.
- Apply strong working knowledge of physical security systems, field device connectivity, and technical support practices to help maintain system availability and operational continuity.
- Help prioritize maintenance needs, corrective actions, and follow-up work to support site readiness and consistent execution.
- Identify, document, and communicate equipment issues, performance concerns, recurring technical problems, and support requirements that may affect site operations.
- Use approved tools, processes, and documentation practices to record work performed, maintenance activities, issue resolution steps, and follow-up needs.
- Escalate complex technical issues appropriately when conditions exceed defined scope, authority, or available support resources.
Incident Response, Escalation & Recovery
- Support onsite response to security system issues, operational disruptions, and security-related incidents in accordance with established procedures.
- Serve as a lead onsite resource during incident response, issue triage, escalation support, and recovery coordination.
- Help coordinate timely response activities during outages, system failures, and other events requiring rapid onsite support and disciplined follow-through.
- Ensure accurate updates, clear documentation, and timely escalation are provided to support incident tracking, response effectiveness, and recovery actions.
- Support customer escalation needs by helping communicate site status, issue progress, and recovery support through appropriate channels.
- Help identify recurring issues, corrective action needs, and follow-up priorities through disciplined issue handling and escalation support.
- Follow established escalation and communication expectations to help protect system uptime, contractual performance, and customer trust.
Compliance, Documentation & Execution Quality
- Perform work in alignment with established procedures, site standards, safety expectations, and documentation requirements.
- Help reinforce execution quality through adherence to defined processes, approved tools, and established work standards.
- Complete and support review of work logs, maintenance records, checklists, and other required documentation for accuracy, completeness, and timeliness.
- Document identified issues, troubleshooting steps, corrective actions, completed tasks, and escalation activities clearly to support visibility, follow-up, and operational continuity.
- Support audit readiness and contractual performance through disciplined adherence to reporting expectations, process controls, and execution standards.
- Help identify documentation gaps, execution inconsistencies, or process issues and communicate them through appropriate channels.
Coordination, Customer Support & Site Readiness
- Help coordinate site-level execution, scheduling, staff resourcing support, escalation support, and day-to-day operational readiness across assigned environments.
- Coordinate with site teams, broader security partners, vendors, and other support resources to complete assigned work and maintain operational continuity.
- Support customer confidence through reliable execution, responsiveness, and disciplined communication during routine support activities, escalations, and recovery efforts.
- Help maintain site readiness by ensuring security components, operational dependencies, support needs, and critical spares are identified, prioritized, and communicated appropriately.
- Assist with customer escalation support, site communication needs, and execution follow-through tied to operational issues, outages, or service concerns.
- Help track material usage, critical spare availability, and local support needs to strengthen site readiness and execution continuity.
- Communicate material constraints, replenishment needs, and local resource considerations to leadership through appropriate channels.
- Serve as a dependable onsite coordination resource during periods of elevated operational need or changing site priorities.
Leadership, Guidance & Team Support
- Provide day-to-day guidance and informal support to team members to help reinforce standardized execution, clear escalation, and operational reliability.
- Support onboarding, procedural reinforcement, and day-to-day readiness by helping team members understand expectations, workflows, and support practices.
- Help identify scheduling needs, staff resourcing gaps, execution concerns, and support needs through ongoing site coordination.
- Provide input on execution quality, readiness, and day-to-day performance through appropriate channels.
- Reinforce disciplined documentation, escalation practices, and customer-focused execution through day-to-day example and guidance.
- Demonstrate accountability, professionalism, and sound judgment in support of site, team, and customer objectives.
- Contribute to a culture of operational reliability, continuous learning, and execution discipline.
QUALIFICATIONS
- Advanced knowledge of onsite security operations and physical security systems support across critical data center environments.
- Ability to coordinate day-to-day site execution, scheduling support, staff resourcing needs, escalation support, and operational readiness.
- Ability to provide day-to-day guidance, reinforce standards, and support execution quality without formal people management authority.
- Ability to support incident response, customer escalation support, and site-level issue coordination with sound judgment and professionalism.
- Strong communication, prioritization, and coordination skills in support of site continuity, contractual performance, and customer trust.
- Ability to balance hands-on support with lead-level coordination responsibilities across one or more assigned metros.
- Strong knowledge of physical security systems, low-voltage cabling, termination practices, and device-level troubleshooting across onsite environments.
- Working knowledge of Windows operating systems, networking fundamentals, and system/database troubleshooting to support issue coordination and escalation.
- Understanding of common security system protocols, integrations, and communication paths to support site execution and readiness.
EDUCATION / CERTIFICATIONS
- High school diploma or equivalent required; Associate or Bachelor’s degree preferred.
- Technical training, trade school, military experience, or related coursework in security systems, electronics, low-voltage systems, facilities support, or a related field preferred.
- 5–7 years of experience in security operations, physical security systems, field service, facilities support, low-voltage systems, or a related environment preferred.
- Experience performing advanced troubleshooting, repair, replacement, and preventive maintenance in critical operating environments preferred.
- Experience providing day-to-day coordination, informal guidance, scheduling support, or execution oversight preferred.
- Relevant certifications in security systems, electronics, low-voltage systems, or related technical fields are a plus but not required.
U.S. Citizenship may be required for this position pursuant to a government contract requirement and/or for security clearance reasons.
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CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.
