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Thành phố Hà Nội, Việt Nam
Hybrid
Job Posting End Date:
Worker Type:
Maximum Term/Fixed Term (Fixed Term)JOB PURPOSE
Responsible for the timely and accurate management of Reconciliations team. This will include supporting the team and overseeing workflow to ensure it is dealt with efficiently and accurately, in accordance with policies and procedures to ensure cost effective and best practice service.
Support the management of the control environment, problem solving activities, process and change management initiatives, and provide training where required.
Ensure the delivery and reduce risk to handle increase in volumes.
Work closely with stakeholders to deliver business goals by providing direction, leadership, and coaching to the team.
JOB RESPONSIBITIES
Ensure the business is conducted in a way that positively supports risk reduction by improving the enterprise reconciliation control environment.
Lead team through effective AOM (Automation Operating Model), ensuring resources are managed appropriately and sufficient capacity levels are maintained to meet the peaks and troughs of activity.
To develop close working relationships with business partners and customers to ensure the timely resolution of operational and service-related issues, providing advice and guidance in relation to any specialist areas of reconciliation activity.
Review auto-match rates and KPI’s and promote changes to improve the matching/reconciliation processes to minimise exception handling.
Continually work to identify and support opportunities to transform and optimise operations performance.
Coaching, monitoring, supervision of direct reports to ensure they have the skills and knowledge to perform their role to be compliant with regulator and external legislation in a professional & ethical manner.
Oversee the creation and provision of appropriate training and development opportunities for team members, by organising a range of quality on the job training and experiential learning which will help engage them and improve job proficiency, competency and career development.
Monitor individual & team performance, team engagement, providing performance feedback Including recognition and performance improvement plans.
REQUIREMENTS
Minimum 7 to 10 years' experience in process execution, data processing and operational role, highly preferable experience in Banking or Financial Service industry.
At least 3-5 years of experience in Leadership role.
Excellent verbal and written communication in both English and Vietnamese.
Experience with Excel (must have), SAP and PowerBI (nice to have).
Have reporting skills and experience in working with cross-functional teams.
Strong stakeholder management and engagement skills.
A strong focus on customer experience and handling each interaction with the customer front of mind.
A team centric mindset and foster a supportive team culture.
Strong people leadership and coaching skills to influence team behaviours to successfully achieve business outcomes.
Must be well organised and ability to prioritise tasks and meet fix timelines.
Experience in process and change execution.
Ability to drive outcomes and proactively identify opportunities for improvement.
THE BENEFITS AND PERKS
We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits.
1. Generous compensation and benefit package
Attractive salary
20-day paid annual leave and 7-day paid sick leave
13th month salary and Annual Performance Bonus
Premium healthcare for yourself and family members
Monthly allowance for team activities
Premium welcome kit and occasional gifts of appreciation
Extra benefits on your work anniversary
2. Exciting career and development opportunities
Large scale products with modern technologies in banking domain
Clear roadmap for career advancement in both technical and leadership pathways
Access to digital learning platform such as Udemy
Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
3. Professional and engaging working environment
Hybrid working model and excellent work-life balance
State-of-the-art & modern Agile office
Food and beverages in the office pantry
Employee Assistance Program to improve your physical and mental health
Annual team activities and company events
A solid and talented team behind you – great people who love what they do
A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE
We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.
We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.
If this excites you, let's have a chat over a cup of coffee!
It's more than just a career at NAB!
We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.
IT'S MORE THAN MONEY
We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.
