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Parsippany-Troy Hills, New Jersey, United States
Onsite
Driven to be the Best
People. Performance. Purpose.
At Avis Budget Group, we’re driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We’re defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward.
Avis Budget Group's Contact Center Engineering team is modernising IVR, deploying AI-driven deflection, and building the integration fabric connecting customer interactions across voice and digital channels globally.
The Lead Developer is the technical anchor of this squad — owning delivery from design to production, making architectural calls, and actively developing the engineers around you. This is a hands-on IC role with a defined path to Engineering Manager over a 24 to 36 month horizon for the right candidate.
What You'll Do:
Contact Center & Platform Engineering
Design and deliver production-grade solutions on Amazon Connect — contact flows, IVR, omnichannel routing — and own the AWS integration layer (Lambda, DynamoDB, S3, API Gateway, IAM).
Lead integration of AI capabilities into contact flows: Amazon Lex for NLU, Amazon Bedrock and Nova Sonic for voice AI; contribute to IVR modernisation using hybrid cloud bridging for legacy telephony infrastructure.
Full-Stack & Backend Engineering
Build and own scalable backend services in Node.js/TypeScript; design clean, well-tested microservices with strong API patterns, resiliency, and performance discipline — hands-on with Docker, Kubernetes, and serverless where appropriate.
Own data layer decisions across relational (PostgreSQL) and NoSQL (DynamoDB) stores; integrate third-party communication platforms including WebRTC and VoIP where required.
AI-Assisted Development
Actively use AI-assisted coding tools (Claude Code, GitHub Copilot, Cursor, or equivalent) as a standard part of your development workflow — not occasionally, but as a force multiplier.
Contribute to the team's adoption of AI tooling; help establish patterns for responsible, effective use of generative AI in engineering delivery.
Cloud, DevOps & Observability
Drive cloud-native AWS delivery — well-architected and secure across EC2, Lambda, API Gateway, and related services; build and maintain CI/CD pipelines and Infrastructure-as-Code using AWS CDK.
Implement full observability — metrics, tracing, alerting, SLO dashboards using Dynatrace, Grafana, and CloudWatch; own incident learnings, not just incident response.
Technical Leadership
Lead design reviews, code reviews, and architectural discussions; set the technical standard and hold the team to it.
Mentor engineers through pairing and structured feedback; your impact should be visible in how the team around you improves.
Translate ambiguous requirements into clear technical direction and communicate trade-offs across engineering and business stakeholders; drive technical debt reduction as a first-class delivery concern.
Perks You’ll Get:
Access to Medical, Dental, Vision, Life and Disability insurance
Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
401(k) Retirement Plan with company matched contributions
Full training to learn the business and enhance professional skills
Employee discounts, including discounted prices on the purchase of Avis/Budget cars
Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
What We're Looking For:
Experience & Technical Depth
10 to 12 years of software engineering experience, with a meaningful portion in hands-on lead or principal IC roles.
3+ years of production experience with Amazon Connect — contact flows, IVR design, and enterprise-scale omnichannel integration.
Expert-level proficiency in Node.js and TypeScript; strong command of the JavaScript ecosystem end-to-end.
Hands-on AWS depth: Lambda, API Gateway, DynamoDB, S3, IAM, EC2 — production ownership, not just familiarity.
Solid microservices and API design background; experienced with Docker, Kubernetes, and CI/CD tooling (CDK, ArgoCD, or equivalent).
Active user of AI-assisted coding tools with a track record of meaningfully integrating them into engineering delivery.
Experience with WebRTC, VoIP, or telephony integration protocols.
Leadership & Ways of Working
Demonstrated ability to lead technical delivery end-to-end — scoping, estimating, driving to milestones — not just executing tasks assigned by others.
Track record of mentoring engineers and raising engineering standards; comfortable driving clarity in ambiguous environments with strong communication across technical and business audiences.
Added Advantage
Hands-on experience with Java and Spring Boot in a production microservices context.
Exposure to Amazon Bedrock, Nova Sonic, or Claude for building AI agents or voice AI capabilities.
Familiarity with agentic AI patterns: tool-use, multi-agent orchestration, prompt engineering, and LLM evaluation.
Background in security best practices: IAM policy design, secrets management, and secure coding standards.
The annual starting salary for this position is between $130,000 – $145,000 annually. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Who We Are:
Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.
Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.
We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.
This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.
ParsippanyNew JerseyUnited States of America