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North Grenville, Ontario, Canada
Hybrid
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Team Overview
The Global Business Platforms team is responsible for the operational stability, release management, governance, and ongoing optimisation of key business platforms deployed across the UK region. The team partners closely with global and regional stakeholders to ensure secure, compliant, and reliable platform delivery.
Role Overview And Core Responsibilities
Leading the regional execution of major, minor, and emergency releases through automated CI/CD pipelines, ensuring timely, controlled, and high-quality deployments.
Coordinating post-deployment validation with Global Platform testers, ensuring issues are identified, documented, and resolved efficiently.
Supporting and deputising for the Operations and Technical Release Manager across the full CAB ticket lifecycle, maintaining deployment traceability and compliance.
Leading and prioritising Kanban workflows in partnership with the Operations and Technical Release Manager, supporting effective tracking and continuous improvement of release processes.
Coordinating regression testing and change activity for Global Business Platforms deployed in the UK region, ensuring updates are validated, documented, and aligned with stakeholder requirements.
Providing technical leadership for platform operations, monitoring, incident management, and escalation processes to ensure compliance with SLAs, SLOs, RTOs, and service commitments.
Acting as the technical lead for critical and high-severity incidents, representing the team on incident bridges and supporting timely service restoration.
Coordinating post-incident reviews with global and regional teams, documenting lessons learned and driving corrective actions to prevent recurrence.
Leading risk, compliance, and audit-related activities for UK-deployed Global Business Platforms, ensuring proactive mitigation, audit readiness, and ongoing operational resilience.
Driving continuous improvement by analysing release, testing, incident, and platform performance outcomes, identifying risks, and implementing process enhancements.
Required Knowledge And Experiences
Proven experience in technical leadership roles within cloud-native, containerised environments, with experience delivering and supporting complex solutions at scale.
Strong understanding of release, deployment, testing, change, incident, problem, risk, compliance, and governance processes within a regulated operational environment.
Experience managing production platforms against service commitments, including SLAs, SLOs, RTOs, monitoring, escalation, and 24x7 out-of-hours support requirements.
Ability to translate high-level architectural blueprints into detailed low-level designs and support secure, scalable, and reliable platform delivery.
Excellent communication, stakeholder management, mentoring, and cross-functional collaboration skills, with the ability to build team capability and drive technical excellence.
Required Technical Skills
Strong expertise in Kubernetes, including managing and supporting GKE (Google Kubernetes Engine) clusters, containers, and Helm charts in production environments.
Strong GCP experience across cloud networking, load balancing, traffic management, Google Cloud Storage, compute services, and Dataproc cluster administration.
Hands-on experience with CI/CD pipeline management using Harness, infrastructure automation with Terraform, and integration with Harness IaC pipelines.
Experience with monitoring, observability, and security tooling, including GCP Native Observability, Prometheus, Grafana, OpenTelemetry, Wiz, HashiCorp Vault, and CheckMarxOne or similar tools.
Strong working knowledge of platform and data technologies including PostgreSQL, Redis, Kafka, Ping and/or Keycloak IAM, Kong APIM, Cloudflare, and application security best practices.
What’s in it for you?
At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:
TransUnion – a place to grow:
If there’s something on the list of essential or desirable skills that you can’t quite tick off, don’t let that stop you from applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together.
Flexibility at TU:
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.
Additional support:
At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting ukrecruitment@transunion.com.
Interview & Hiring Process:
Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview, your recruiter will inform you of this.
We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL, our talent team will contact you directly should we require any assistance.
Find out more about Life At TU UK:
https://twitter.com/TransUnionUK
https://www.linkedin.com/company/transunion/life/
TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
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