Lead, Digital Commerce & Supply Chain Business Analyst, LATAM

WHO YOU’LL WORK WITH

You will be part of the Technical Product Management team and will report to the LATAM Consumer, Marketplace & Marketing Technology Manager, partnering with LATAM and geography peers and also stay engaged with various stakeholders on Technology and Business, ensuring you stay connected and close to the needs of the business in LATAM.

WHO WE ARE LOOKING FOR

Asia-Pacific Latin America (APLA) is a multicultural, growth-focused geography seeking a leader with the functional and technical expertise to deliver and support Digital Commerce & Supply Chain Technology across Nike LATAM.

As a key member of the Consumer & Marketplace and Supply Chain Technology function, you will bring deep territory expertise to digital commerce and marketplace partnerships. You will translate local market insights and business needs into technical requirements for local and global solutions, working closely with the Geo Technical Product and Engineering organizations.

You will align territory solutions with the global technology platform strategy, whether customizing or extending global platforms or pursuing alternatives consistent with the strategies of geo and global platform owners.

You will manage the digital commerce and partnership application catalogue for local and legacy solutions and environments, along with vendor relationships. Success will depend on sound operational management and progress toward global platforms and capabilities.

You will understand the end-to-end lifecycle of digital products and partner platforms, with a strong focus on production performance. Working closely with Technical Operations and product owners, you will monitor and address incident and problem trends affecting consumers and athletes.

You will help territory business partners assess new ideas and requests against strategic objectives, priorities and available resources. As digital commerce solutions are delivered, you will:

• Assess and determine the delivery and transition approach.
• Guide last-mile technical implementation in each market.
• Ensure successful handover to business and support teams.

The candidate is a collaborative leader with strong Digital business and Supply Chain experience and ability to translate strategy into execution.

• Bachelor’s degree in computer science, Information Systems, Business, or other relevant subject area.
• Minimum of 5 years of experience in Digital / Information technology and Supply Chain leading and supporting digital commerce technologies.
• Experience supporting eCommerce systems and integration both front-end and back-end
• Strong knowledge of incident / problem / knowledge management skillset
• Strategic and analytic focus using tools to measure against customer service metrics
• Technical product and/or business system analyst (BSA) experience
• Understanding of and experience in Agile project methodology
• Able to listen and lead conversations of varying audiences, engineering, product support and business
• Demonstrated understanding of digital technologies, browsers, analytics, reporting and content management systems and processes.
• Understanding of software development processes, including continuous delivery, DevOps, Scrum, Agile, Capabilities organization models, and Kanban
• Self-motivated, with a high sense of accountability, urgency, and drive 
• Excellent communication skills, both verbal and written, and experience leading discussions and presenting to leadership
• Ability to deal with ambiguity and work in a dynamic, results-oriented matrixed environment  
• Experience in delivering Portfolio reporting that provides insights and holds team members accountable for delivering results  
• Self-motivated, with a high sense of accountability, urgency, and drive

WHAT YOU’LL WORK ON

• Lead Consumer & Marketplace (C&M) – Digital Commerce & Supply Chain work for the territory, delivering and operationalizing best in class consumer and member capabilities in partnership with technical product, engineering, program and tech ops teams
• Cross-functional and stakeholder management: Develop a cross-functional knowledge to influence and communicate with stakeholders across functions. Collaborate with stakeholders to define system functional requirements and translate them into technical requirements for development. Manage effective communication and stakeholder expectations
• Partner closely with technology operations team(s) in the prioritization, escalation, and resolution of incident trends and problems.
• Ensure LATAM to Geo/Global alignment on strategy, in sync execution of priorities, and accountability to manage change
• Serve as a point of contact back to Geography technical product team(s)
• Ensure products in LATAM have established expected outcomes, KPI’s and the ability to be measured
• Functional planning: Capable to support the development key strategic initiatives, functional alignment and planning, and technical asks, as well as ability to translate them to be communicated to different critical audiences.
• Product Management
  • For local and legacy solutions, the ability to oversee E2E product lifecycles for a product grouping, from strategy (innovate, generate ideas, justify investments) to launch (execution, integration, sequencing), operating in-life (track performance, fix issues), managing end-of-life and measurement including integration, sequencing, and stitching across all levels. Technology solutioning: ability to drive technical solutioning in partnership with engineering.

• For global solutions, you must be able to work with Geo Technical Product and engineering organization to infuse market specific nuances into solution requirements
• Digital commerce and marketplace technical management with country specific fiscal, legal, and other compliance related requirements including;
  • Digital Commerce (.com and App): search, browse, buy, transactions, post purchase, payments, reporting and familiar with downstream activities
  • Online to Offline Strategy (O2O

• • Connected marketplace and inventory

• • 3rd party digital partnerships
• Supply chain solutions and knowledge and experience dealing with country specific fiscal requirements
  • Knowledge of supply chain technologies, including warehouse management systems (e.g., Manhattan) and integration technologies (e.g., Fusion/Informatica, EDI, AWS).
  • Understanding of SAP AFS, FMS and S4, with experience configuring these systems.

• Hands-on SAP SD configuration experience: enterprise structure, sales order types, item categories, copy control, condition technique, listing and exclusions, available-to-promise (ATP), and output management. 
• Strong working knowledge of SAP Order Management: order creation and maintenance, mass document changes, ATP, allocation, third-party orders, billing/invoicing, customer returns and consignment.