Lead Engineer, AI Development Experience

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

You embody our core values of Keep it Simple, Be Inquisitive, Win Together, and Own It. You are passionate and motivated. Driven, happy to deal with and remove ambiguity, a strong entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. Versatile, autonomous high performer in multiple disciplines, and specifically in augmenting each discipline with an AI practice. You are skilled in building consensus, making data-driven decisions, and delivering world-class development experiences, especially with AI as a force multiplier. You persuasively advocate for an idea, but always stay open minded and rigorously prioritize. You have a bias towards action. Most of all, you love to dig in and build amazing things with your team, always pushing the envelope. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE ROLE

Live Nation Core Data Services is looking for a world class Lead AI Development Experience Engineer to architect and build the foundational AI tooling and platform enabling teams across the organization to create, deploy, and manage AI agents, workflows, applications, and automations. This role sits at the intersection of engineering, developer tooling, productivity tools, and generative AI, focused on democratizing AI capabilities for both technical and non-technical users. We are a global org, and we need someone comfortable working globally across time zones.

This role requires enterprise cross-functional team experience and engineering expertise with hands-on experience in generative AI tooling. You'll design and build the APIs, SDKs, CLI tools, and workflows that make it effortless for both technical and non-technical teams to leverage AI capabilities, while ensuring production-grade reliability, observability, and security. You will also coach and lead teams as they implement AI-augmented processes in their daily work. In addition, you will build and maintain macro scale ways in which our entire org can lead the broader business in AI adoption, always focused on data and data-driven product development.

This is a critical role on an entrepreneurial team with the resources, exposure, and customer base of the world’s leading live entertainment company. The person we're looking for will combine passionate engineering leadership with discipline and a keen attention to detail. We need a committed engineer who builds trust throughout the business. We need someone who delivers reliably against a roadmap and backlog, often supporting multiple initiatives, and who always publishes robust documentation along the way. This is a key role on a high-performing team, and it will be highly visible globally within our business.

WHAT THIS ROLE WILL DO

• Design and build tooling including APIs, SDKs, CLI tools, and workflows that democratize AI capabilities for both technical and non-technical users.

• Establish production-grade standards for reliability, observability, security, and operational excellence across all AI implementations.

• Coach and lead cross-functional teams in implementing AI-augmented processes and workflows in their daily operations.

• Create documentation, best practices, and enablement materials that accelerate AI adoption and reduce time-to-value.

• Build feedback loops and measurement frameworks to track AI adoption, effectiveness, and ROI across the organization.

• Collaborate with Architecture, Data Engineering, Security, and other engineering functions to ensure smooth AI tooling deployments and maintenance.

• Work with external third-party vendors to assess new partnership opportunities and/or evaluate existing solutions.

WHAT THIS PERSON WILL BRING

• Strong engineering background (8+ years) with proven ability to architect and build scalable platforms, CLIs, SDKs, APIs, and other developer tools.

• 2+ years hands-on experience building generative AI tooling including LLM APIs, prompt engineering, agent frameworks, and AI orchestration platforms; experience building full stack applications is a major plus.

• Principal-level engineering judgment with ability to balance innovation, pragmatism, and production requirements; previous Data Engineering, BI, Analysis, and/or Full Stack Engineering experience is a plus.

• Deep fundamental data engineering knowledge and architecture knowledge and experience, including full command of RDBMS, Spark/Flink, Event Bus (Kafka), Lucene (Elasticsearch), and Data Mesh implementation.

• Experience in Databricks, including observability, monitoring, security, and reliability engineering practices on workflows and persistent data.

• Expertise documenting tools and data products intended for self-serve usage by non-technical users.

• Strong written and oral communication skills to effectively interact and facilitate discussions with cross functional teams across the business.

• Comfortable juggling multiple concurrent projects and tracking them all correctly in JIRA or other agile work management tools.

• Willingness to work with cross-functional teams across time-zones and odd hours as necessary.

• Technical coaching and enablement skills with ability to teach and guide teams through complex technology adoption.

• Passion for live music and events is a plus.

• Versatility to work across disciplines and unlock whatever capabilities are needed to make products successful; no job too big or too small mentality.

• Optimism with drive, drive, drive.

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

• WEALTH: 401(k) program with company match, stock reimbursement program

• FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

• OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.