Lead Epic Analyst - Beaker - Hybrid

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education

• Minimum of Associates or Bachelor’s degree or equivalent experience in healthcare or IT related field.

Experience / Qualifications

• 5 years preferred or a minimum of 3 years healthcare experience and working in healthcare information services department with extensive knowledge of clinical facing systems.
• Strong interpersonal communication and organizational skills required.
• Knowledge of information systems and personal computers needed.
• Epic certification required.
• Prior analyst experience working with scheduling and registration systems.
• Work history/knowledge of scheduling and registration operations.
• Prior experience with Epic’s Cadence and Prelude modules a plus.
• Knowledge of the operational practices of scheduling and payer authorization, including muances of profider schedules within an organization, scheduling practices for certain types of visits, and how these practices relate to the medical record flow for appointments.
• Knowledge of areas that integrate with Cadence, including check-in, registration, benefits, referrals, PCP assignment and orders.
• Strong interpersonal communication and organization skills required.
• Work history in a Healthcare IT required.
• Proficient with Microsoft Office products (Word, Excel, Teams)

Position Summary

Under the direct supervision of the Director of Applications the Lead Epic Analyst will not only serve as a liaison between user departments/offices and the software vendor(s), but also lead a team of analysts and support team members, providing exceptional customer service and open lines of communication. The Lead Epic Analyst is responsible for leading the team in the necessary tables and parameters to ensure smooth operations of assigned systems. The Lead Epic Analyst will be responsible for leading their team in implementing and maintaining various physician and clinical applications & workflows to both internal and external users at Jupiter Medical Center, Inc. The lead must possess strong organizational skills to work effectively in a fast-paced environment with multiple competing priorities.

• Possess strong organization skills to work effectively in a fast-paced environment.
• Lead, assign and monitor workload of assigned team members.
• Evaluate team for performance, and guide when necessary.
• Anticipates, identifies, and defines problems- participates in root cause analysis when required.
• Provide input and participate in design, testing build changes and upgrades.
• Remain calm in difficult situations.
• Assist in the development of best practices workflow.
• Conduct routine audits and assessments of EHR utilization through direct observation and utilization of data analytic tools. Able to make recommendations to leadership.
• Conduct ad-hoc training and mentoring as needed.
• Build and maintain relationships with team members, medical staff and physician practices.
• Participate on change advisory board.
• Participate in on-call rotation.
• Effectively uses and role models current leadership techniques and theories, encouraging the decision-making skills of staff members and providing insight and leadership in complex situations.
• Ensures that information disseminated to staff is monitored for effectiveness and changed as needed.
• Understands and enforces hospital and personnel policies and procedures.
• Serve on hospital and Patient Care Services committees, teams, and work groups as requested.
• Performs other duties as assigned.

Leadership Competencies

Establishing Relationships

Builds effective networks, working relationships, and alliances with a broad range of stakeholders (both internal and external) in order to collaborate effectively within divisions and across boundaries.  Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others.

Developing Talent

Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively.

Inspiring and Motivating Others

Fosters commitment and cohesiveness by motivating, guiding, and facilitating cooperation within the department toward goal accomplishments.  Can persuade others, build consensus, and ensure cooperation from others to gain genuine acceptance to accomplish “win-win” solutions. 

Demonstrating Emotional Intelligence

Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills.

Acting with Integrity

Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations.  Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments.  Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments.

Acting Strategically

Aligns day to day activities around broader organizational goals and objectives; prioritizes resources based on the strategic objectives of the organization.

Being a Champion for Change and Innovation

Supports people in their efforts to try new things.  Generates novel and valuable ideas and uses these ideas to suggest new or improved processes.

Communicating Effectively

Speaks and writes clearly, conveys information in a concise, organized, and logical manner. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and across the organization.

Promoting Diversity and Inclusion

Treats all people with dignity and respect by being fair and consistent.  Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics.  Challenges bias and intolerance.  Develops all-inclusive groups in the realms of social interaction and communication.  Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds.

Holding Self and Others Accountable

Sets clear performance expectations and objectives for self and others; evaluates work performance and provides feedback when needed. Accepts responsibility and accountability.

Physical Requirements

Requires sitting for long periods of time, use of computer and other telecommunication devices.  Must be able to work in a stressful environment, work independently, and be capable of critical thinking, making sound decisions, detail oriented, alert, and self-motivated.

Threshold Requirements

• These threshold requirements are required and completed yearly basis
  • Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation
  • TB/PPD Surveillance Program
  • Maintenance of required professional licensing and/or certification(s).

This is not necessarily an extensive list of all responsibilities, skills, duties, requirements, or working conditions associates with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical developments). I have reviewed these job requirements and verify that I can perform all essential functions of this position.