Key Responsibilities
Faculty Sourcing, Selection and Appointment
- Source, identify and recommend suitable trainers, course developers and subject matter experts, in consultation with programme owners and relevant internal stakeholders.
- Build and maintain a sustainable faculty pipeline to support current and future programme needs.
- Coordinate the faculty selection process, including shortlisting, interviews, demo sessions and review of relevant work samples.
- Work with programme owners and internal teams to assess faculty suitability based on subject matter expertise, facilitation capability, adult learning experience, industry relevance, professionalism and alignment with programme requirements.
- Support the appointment and contracting process for faculty, including preparing or coordinating relevant documentation, contract terms and engagement arrangements.
Faculty Onboarding and Engagement
- Plan and manage the onboarding of new faculty.
- Ensure new faculty understand programme objectives, learner profiles, delivery expectations, organisational processes, quality standards and SSG requirements.
- Maintain regular communication with faculty on key programme information, organisational requirements, policy changes, delivery expectations and relevant faculty news.
- Ensure key faculty news, requirements and updates are cascaded to faculty in a timely and consistent manner.
- Organise faculty engagement events, briefings, sharing sessions and development activities.
- Strengthen faculty connection, alignment and commitment through regular engagement.
- Cultivate strong, professional and trusted relationships with faculty, including trainers, facilitators, course developers and subject matter experts.
- Engage faculty regularly to understand their needs, concerns, availability, development interests and programme support requirements.
- Act as a key liaison point between faculty and internal stakeholders to support clear communication, timely issue resolution and positive working relationships.
Faculty Contract and Information Management
- Coordinate and maintain faculty contract records, appointment status and engagement arrangements.
- Maintain updated records of faculty programme allocations, certifications, qualifications, areas of expertise, delivery experience and performance information.
- Support effective programme planning and faculty resourcing.
- Maintain proper records of faculty compliance status, performance issues, follow-up actions and resolutions.
Faculty Performance Evaluation and Quality Assurance
- Conduct faculty observations to assess facilitation effectiveness, learner engagement and delivery quality.
- Evaluate faculty performance using learner feedback surveys, programme evaluation scores, classroom observations, stakeholder feedback and other relevant quality indicators.
- Assess faculty adherence to programme design, adult learning principles, programme delivery requirements and organisational quality expectations.
- Work with Products and Operations teams to address faculty-related issues affecting programme delivery, learner experience or evaluation scores.
- Assess and ensure faculty compliance with organisational quality policies, systems, processes and programme delivery standards include SSG requirements.
- Use faculty performance and compliance data to support deployment recommendations, capability development and programme improvement decisions.
Faculty Non-Compliance Management
- Identify, document and follow up on faculty non-compliance issues, including non-adherence to quality policies, SSG requirements, programme standards, delivery expectations or administrative processes.
- Manage faculty performance or compliance concerns in a fair, timely and structured manner.
- Work with relevant stakeholders to determine appropriate follow-up actions, including clarification, coaching, improvement plans, escalation or recommendation on future deployment.
- Track recurring non-compliance issues and recommend preventive actions to strengthen faculty governance and programme quality.
- Escalate significant or repeated faculty non-compliance matters to relevant management stakeholders where required.
- Support decisions on continued engagement, deployment restrictions or replacement of faculty where performance or compliance issues persist.
Faculty Coaching and Capability Development
- Provide coaching and feedback to faculty to improve facilitation quality, learner engagement, delivery effectiveness and programme evaluation outcomes.
- Support faculty in strengthening their adult learning practices, facilitation techniques, assessment practices and ability to manage diverse learner profiles.
- Work with faculty who hold intellectual property or subject matter expertise to improve course content.
- Identify capability gaps and recommend faculty development opportunities to improve programme quality and learner experience.
Programme Quality and Continuous Improvement
- Work with faculty and the Products team to review and improve programme content, delivery approaches and learning experience.
- Support programme enhancement efforts aimed at improving learner feedback, evaluation scores and overall programme effectiveness.
- Coordinate faculty inputs for programme reviews, curriculum updates, courseware improvements and learning design enhancements.
- Identify recurring issues from faculty feedback, learner feedback and programme evaluation data.
- Recommend practical improvements to strengthen programme quality and learner experience.
- Work with faculty to improve overall evaluation scores of programmes.
- Support updates to programmes where faculty performance, learner feedback or programme evaluation data indicate areas for improvement.
Project Management
- Lead and manage learning solution development projects from initiation through implementation.
- Develop project plans, timelines, resource requirements, and risk mitigation strategies.
- Coordinate cross-functional teams to ensure projects are delivered on time, within scope, and to quality standards.
- Monitor project progress and provide regular updates to stakeholders.
Requirements
- ACLP is required.
- DACE or DDDLP is preferred.
- Proven experience conducting training, facilitation or adult learning programmes.
- Strong learner evaluation scores and demonstrated ability to deliver effective learning experiences.
- Experience in faculty management, trainer management, learning and development, or adult education.
- Strong understanding of adult learning principles, facilitation standards, training quality and learner engagement.
- Ability to coach faculty constructively and support improvements in delivery quality and evaluation outcomes.
- Familiarity with SSG requirements, training administration requirements and adult education compliance expectations preferred.
- Experience managing trainer, faculty or vendor compliance issues is advantageous.
- Strong organisational, coordination and documentation skills.
We regret that only shortlisted candidates will be notified.
