Lead Field Service Technician - SBN

PURPOSE OF POSITION: 
The purpose of the Field Service Lead role is to manage, supervise, and optimize the 
performance of a team of field service technicians and engineers as they perform start
up/commissioning, troubleshooting, and maintenance of IEM products at customer sites.  This is 
a working-lead role, combining hands-on field responsibilities with direct oversight of a team of 
approximately 8 technicians supporting 2–6 active customer sites. 

SUPERVISORY RESPONSIBILITIES: 
• Provides daily guidance, work direction, coaching, mentorship, and technical support to field service technicians. 

ESSENTIAL FUNCTIONS: 

• Lead and coordinate start-up and commissioning activities for electrical equipment across 
multiple customer sites, ensuring on time completion and minimizing open issues.   
• Provide daily supervision, mentorship, and training to field service technicians.   
• Serve as the technical lead, offering product expertise and advanced troubleshooting 
guidance to technicians and engineers.   
• Travel to IEM manufacturing or field service facilities as required to participate in or lead 
training activities, factory witness tests, and shop testing. 
• Identify project areas of risk that may adversely affect the success of subordinate 
technicians and report these risks to management for action.   
• Works on job sites to complete project start-up/commissioning, resolving punch list items 
found at the job site.  Works with IEM Project Managers to update punch lists and ensure 
jobs are closed out and paperwork deliverables are met.   
• Coordinate with commercial and administration teams for requests outside of the start
up/commissioning scope.  
• Ensure technicians have required tools, materials, and documentation to perform work 
effectively at each site.   
• Report product or quality concerns to management and collaborate with production and 
engineering teams to address identified deficiencies.   
• Work with the Division Manager, Field Service Manager, Field Service Support, and Site 
Operations Representative in scheduling additional field resources and/or teams to cover 
service needs.   
• Perform other duties as assigned by management. 

COMPETENCIES: 
• Team Leadership & Coaching: Provides day-to-day direction, mentorship, and support to 
field service technicians, reinforcing accountability, development, and high-quality execution.  
• Technical Expertise: Demonstrates strong working knowledge of electrical equipment start
up, commissioning, troubleshooting, and maintenance, and serves as a technical resource 
to the team.  
• Planning & Coordination: Organizes field activities, manpower coverage, tools, materials, 
and documentation to support multiple active customer sites and meet service demands.  
• Customer Focus: Builds and maintains positive customer relationships through 
professionalism, responsiveness, and effective communication during field activities.  
• Problem-Solving & Decision-Making: Identifies field issues, assesses risk, and takes 
timely, practical action to support project completion and minimize disruption.  
• Safety & Compliance: Promotes and follows safe work practices, including LOTO and site
specific safety requirements, and reinforces compliance across the team.  
• Communication & Collaboration: Communicates clearly with technicians, managers, 
project teams, and internal support functions to ensure alignment, issue resolution, and 
timely closeout of work.  
• Organization & Execution: Manages multiple priorities, maintains attention to detail, and 
ensures field documentation, punch list updates, and follow-up actions are completed 
accurately and on time. 

EDUCATION AND EXPERIENCE: 
• Associate degree, vocational training, military experience, or equivalent experience in power 
distribution systems, including switchgear, UPS, generators, PDUs, or related equipment 
commissioning activities.  
• Minimum of 2 years of field service experience, with an emphasis on start-up and 
commissioning of electrical equipment.  
• Experience with switchgear, electrical distribution systems, and electrical control systems 
preferred.  
• Familiarity with advanced communication protocols and networking concepts preferred.  
• Prior supervisory or lead-level experience preferred.  
• Understanding of lock-out/tag-out (LOTO) procedures involving multiple power sources 
required.  
• Strong teamwork and communication skills required.  
• Ability to work independently with minimal supervision required.  
• Effective problem-solving skills required.  
• Strong organizational skills and the ability to manage multiple priorities required. 

PHYSICAL/MENTAL/ENVIRONMENTAL: 
Physical Demands: 
Activities: Sitting – 20%  Walking/Standing – 80% 
Lifting: Must be able to bend, lift, and carry equipment and  materials up  to 50lbs. 
Vision: Long periods of close work on technical equipment, drawings, and  
computer screens. 
Travel: Occasional travel (up to 75%) may be required to IEM  
regional field offices and vendor sites. 
Mental Demands: Ability to interpret technical information, analyze issues, prioritize 
multiple tasks, solve problems in the field, and make sound 
decisions in a fast-paced service environment.
Environment: Climate-controlled office and warehouse environments, with 
occasional exposure to customer job sites as needed.