*** Position will be in SAVANNAH, Georgia.
Key Responsibilities:
Develop strong working knowledge of power systems and test equipment prior to deployment to customer location
Troubleshoot, investigate and drive resolution to determine when parts are returned to OEM
Ability to respond and support the customer during after hours
Assist Product Support Engineers (PSE) with defect investigation and use appropriate technical data to support reliability analysis and minimize unnecessary removals
Assist with queries relating to Aircraft and Component Maintenance Manuals
Manage consignment stock levels and logistics at Customer location
Deliver on-the-job training to the Customer
Provide regular reports on the status of on-site integration testing and system performance to the programme team and be the onsite first point of escalation for any issues that arise
Build and maintain strong long-term relationships with customer at all levels
Manage cost control, quality, and operations-oriented customer communications
Comply with import and export regulations in accordance with business and government legislation relating to data sharing, communication and technical discussions
Implement Operation Safety Policy Instructions, conduct field work in compliance with OSHA and applicable regulations and encourage good employee safety practices
Minimum Requirements:
Bachelors degree (in aeronautical, electrical engineering, or mechanical engineering preferred) from an accredited college or university and 3+ years of experience in a field support role, project management, or systems engineering (or a minimum high school diploma / GED with an additional 4+ years of experience in a field support role, project management, or systems engineering).
Desired Characteristics:
Ability to support the customer during off-hours
Significant experience in a broad base Aerospace industry or Aviation products
Product Knowledge – skilled in the theory and operation of defined systems, able to test and repair products and test equipment
Technical Communication – skilled in the presentation of technical information both verbal and written, adapting material for the target audience
Problem Solving – skilled/expert in analysing and identifying or proposing solutions to problems using a wide range of data and analytical tools
Customer Centric – skilled/expert regarding customer requirements, translating them into clear deliverables
Ability to manage multiple priorities and tasks simultaneously
Humble: respectful, receptive, agile, eager to learn
Transparent: shares critical information, speaks with candor, contributes constructively
Focused: quick learner, strategically prioritizes work, committed
Lean experience and training preferred
Strong oral and written communication skills
Strong interpersonal and leadership skills
Core competence in Microsoft Office applications, particularly Excel, Power Point and Outlook
GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.
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GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes