Job Description:
Join Our Team as a Lead Medical Receptionist!
Are you a customer service-focused healthcare professional with strong leadership skills and a passion for creating exceptional patient experiences? We are seeking a Lead Medical Receptionist to serve as the face of our practice while providing day-to-day guidance and support to the front office team. This is an exciting opportunity for a motivated leader who thrives in a fast-paced environment, enjoys mentoring others, and is committed to delivering outstanding service to patients, providers, and staff.
Key Responsibilities
Front Office Leadership
- Serve as the lead resource for front desk operations, providing guidance, training, and ongoing support to Medical Receptionists.
- Assist with onboarding new team members and ensuring adherence to established workflows, policies, and best practices.
- Promote a positive, collaborative work environment while helping resolve patient and staff concerns professionally and efficiently.
- Support management with scheduling coverage, workflow improvements, and front office performance initiatives.
Exceptional Patient Experience
- Welcome patients and visitors with professionalism and warmth, ensuring a positive first impression.
- Address patient questions and concerns while providing outstanding customer service and maintaining confidentiality.
- Foster a patient-centered environment that reflects the practice's commitment to quality care.
Administrative Excellence
- Oversee and assist with appointment scheduling, patient registration, insurance verification, copay collections, and check-in/check-out processes.
- Ensure timely and accurate completion of required patient documentation and office forms.
- Monitor front desk workflows to maximize efficiency and patient satisfaction.
Accurate Data & Records Management
- Maintain accurate patient records and demographic information within the electronic medical record system.
- Reconcile daily transactions and ensure proper handling of patient payments and documentation.
- Monitor front office processes to maintain compliance with organizational standards.
Professional Communication
- Answer incoming calls in a professional and courteous manner, triaging requests and directing inquiries appropriately.
- Communicate effectively with patients, providers, clinical staff, and external partners.
- Assist in resolving escalated patient concerns and service issues.
Office Operations Support
- Maintain adequate office supplies and support the smooth operation of the reception area.
- Assist with reports, correspondence, data entry, and special projects as assigned.
- Support continuous improvement efforts aimed at enhancing operational efficiency and patient satisfaction.
Additional Responsibilities
- Perform other duties as assigned to support the success of the practice and organization.
- Demonstrate flexibility and a willingness to assist across functions as needed.
Qualifications
Education
- High School Diploma or equivalent required.
- Additional coursework or training in healthcare administration or business operations preferred.
Experience
- Minimum of 2-3 years of medical receptionist or healthcare front office experience required.
- Previous leadership, lead, trainer, or supervisory experience preferred.
- Experience working in a physician practice or ambulatory healthcare setting strongly preferred.
Technical Skills
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
- Experience using Electronic Medical Record (EMR) systems; Allscripts experience preferred.
- Ability to learn and navigate multiple healthcare software applications.
Leadership & Interpersonal Skills
- Strong communication and customer service skills.
- Proven ability to lead by example, coach team members, and promote a positive work culture.
- Ability to effectively manage competing priorities in a fast-paced environment.
Organizational Skills
- Strong attention to detail and ability to maintain accuracy while multitasking.
- Excellent time management and problem-solving skills.
- Ability to work independently and make sound decisions within established guidelines.
Salary Range:
Hourly Pay Range: $17.45-$23.27 hourly
Additional Compensation: Eligible for quarterly performance bonus based on individual and/or company performance
Benefits: Includes medical, dental, and vision insurance; 401(k); paid time off (PTO); and Employee Assistance Program (EAP)
Application Deadline: Open until filled. Applications will be reviewed on a rolling basis.
How to Apply: Apply via careers page at https://alpinephysicians.wd1.myworkdayjobs.com/external
